1. jdavison's Avatar
    Does anyone have advice or experience on a mysterious "bulge" on the back of my Keyone. I have been using for a bit over a year now and I am not sure how long it has been this way.

    Location: when you are looking at the back of the Keyone, the bump starts under the BlackBerry symbol and goes on an angle to just below the camera. The highest point is directly to the top left corner of the BlackBerry symbol and is about the diameter of a dime, but raised higher. It is not easily visible without feeling it, but my case is developing a tiny little crack in that area because when I lay my phone flat, that place is hitting first. It is not hotter than any other areas on the back of my phone and the back or clips have not popped or shown any size of separating. It is solid to the touch not fluid.

    Thoughts? This was not a sudden thing and I cannot pinpoint when it first started.
    01-09-20 10:56 AM
  2. brookie229's Avatar
    The battery is expanding. It would be wise to open the case and check it out/replace.
    jdavison likes this.
    01-09-20 10:59 AM
  3. Rodney Wilder's Avatar
    The battery is expanding. It would be wise to open the case and check it out/replace.
    This ^

    Basically a cell in your battery has failed. Time to replace it. You'll likely need to take it to a repair shop, or send it off as these aren't exactly a super easy user replaceable battery as with most smartphones phones these days. Finding a battery for the Keyone could be an adventure as well depending on where you live. maybe someone else might be able to point you to who sells batteries for these currently if your local phone repair shop can't source (which is common for these unpopular devices)

    BlackBerry KeyOne Battery Replacement Guide: How to remove BlackBerry KeyOne battery? - ApoTheTech.com
    jdavison likes this.
    01-09-20 11:04 AM
  4. Chuck Finley69's Avatar
    Probably good idea to switch phones until fixed too
    jdavison and whatnow00 like this.
    01-09-20 11:21 AM
  5. RLeeSimon's Avatar
    replacing the battery is simple and cheap... battery sold on eBay is fine & mine came with some tools but you need a tiny Phillips screwdriver they did not supply but I had one... video on YouTube how to do it is clear... takes 5 minutes... stop using the phone now because if the battery bursts the phone is destroyed...
    jdavison likes this.
    01-09-20 01:19 PM
  6. Chuck Finley69's Avatar
    replacing the battery is simple and cheap... battery sold on eBay is fine & mine came with some tools but you need a tiny Phillips screwdriver they did not supply but I had one... video on YouTube how to do it is clear... takes 5 minutes... stop using the phone now because if the battery bursts the phone is destroyed...
    Probably not so good for anything that’s attached to above your neck either...
    jdavison likes this.
    01-09-20 01:22 PM
  7. kkoo's Avatar
    Also, don't fly with that phone. :-P
    jdavison likes this.
    01-09-20 01:51 PM
  8. yamahammer's Avatar
    I don't think it is the battery. There is a a clip on the back cover which might have become dislodged. It is exactly in the area you describe. Push down on the back cover at about halfway between the logo and the camera lens and pop it back into place.
    Does anyone have advice or experience on a mysterious "bulge" on the back of my Keyone. I have been using for a bit over a year now and I am not sure how long it has been this way.

    Location: when you are looking at the back of the Keyone, the bump starts under the BlackBerry symbol and goes on an angle to just below the camera. The highest point is directly to the top left corner of the BlackBerry symbol and is about the diameter of a dime, but raised higher. It is not easily visible without feeling it, but my case is developing a tiny little crack in that area because when I lay my phone flat, that place is hitting first. It is not hotter than any other areas on the back of my phone and the back or clips have not popped or shown any size of separating. It is solid to the touch not fluid.

    Thoughts? This was not a sudden thing and I cannot pinpoint when it first started.
    Diagnose bulge on back cover-notable-00012.jpeg
    jdavison, Mecca EL and whatnow00 like this.
    01-09-20 01:57 PM
  9. jdavison's Avatar
    I don't think it is the battery. There is a a clip on the back cover which might have become dislodged. It is exactly in the area you describe. Push down on the back cover at about halfway between the logo and the camera lens and pop it back into place. Click image for larger version. 

Name:	NOTABLE-00012.jpeg 
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ID:	447236
    Thank you so much for your suggestion and picture! That was exactly it! Popped right back into place and the back of my phone is flat yet again.

    Thank you!!!!!!!!
    yamahammer likes this.
    01-09-20 08:49 PM
  10. Chuck Finley69's Avatar
    I don't think it is the battery. There is a a clip on the back cover which might have become dislodged. It is exactly in the area you describe. Push down on the back cover at about halfway between the logo and the camera lens and pop it back into place. Click image for larger version. 

Name:	NOTABLE-00012.jpeg 
Views:	21 
Size:	39.1 KB 
ID:	447236
    Thank you so much for your suggestion and picture! That was exactly it! Popped right back into place and the back of my phone is flat yet again.

    Thank you!!!!!!!!
    Who’s this Yama feller? He’s like the Obi-wan of CB forums....
    jdavison likes this.
    01-09-20 10:49 PM
  11. yamahammer's Avatar
    Who’s this Yama feller? He’s like the Obi-wan of CB forums....
    Only so happy to be a part of the occasional opportunities to help! Thanks to the Academy, and see they really do like me!
    jdavison likes this.
    01-09-20 10:56 PM
  12. Chuck Finley69's Avatar
    Only so happy to be a part of the occasional opportunities to help! Thanks to the Academy, and see they really do like me!
    Bollywood bound baby
    01-09-20 10:57 PM
  13. yamahammer's Avatar
    Bollywood bound baby
    Oh no.... Not the Bobolink... better known as the Dolichonyx oryzivorus which only enjoys hard water, which in Canada is quite common at this time of year.. It is also known as ice.
    01-09-20 11:02 PM
  14. the_boon's Avatar
    Replace the battery now.

    They can be found everywhere on eBay
    01-09-20 11:21 PM
  15. yamahammer's Avatar
    Replace the battery now.

    They can be found everywhere on eBay
    Reread thread... nothing to do with the battery.
    jdavison, phuoc and brookie229 like this.
    01-09-20 11:31 PM
  16. brookie229's Avatar
    I don't think it is the battery.
    The "Hammer" comes through again! Nice catch!
    jdavison and yamahammer like this.
    01-10-20 12:01 AM
  17. lui22's Avatar
    Bollywood bound baby
    hmm that name....Basball or Burn Notice?
    01-10-20 09:33 PM
  18. yamahammer's Avatar
    hmm that name....Basball or Burn Notice?
    Bend it like Babaloo
    01-10-20 10:10 PM
  19. Chuck Finley69's Avatar
    hmm that name....Basball or Burn Notice?
    Burn Notice
    01-10-20 11:19 PM
  20. kkoo's Avatar
    I'm glad it wasn't the battery. Badass fix suggestion from the Yam-ham.
    yamahammer and jdavison like this.
    01-11-20 02:36 AM
  21. yamahammer's Avatar
    I'm glad it wasn't the battery. Badass fix suggestion from the Yam-ham.
    Give me half the chance and I'd fix your bad arse too... lol
    01-11-20 02:53 AM
  22. Apple Aya's Avatar
    It's just happy to see you.
    Mecca EL and yamahammer like this.
    01-11-20 09:07 AM

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