02-20-20 05:11 PM
93 ... 234
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  1. Tim-ANC's Avatar
    Just saw them this morning opening tapatalk. Showed up faintly on a blank dark screen before the content loaded. First use of the day after it set all night. Might be something to the cold theory. I can't see the bars now
    07-06-19 11:16 AM
  2. Evan_Parsons's Avatar
    Has anyone tried replacing the LCD to fix the problem? Aliexpress has a replacement for cheap enough. No amount of factory resetting or warming up fixes my issue.
    01-01-20 05:32 PM
  3. Evan_Parsons's Avatar
    I'm seconding the heat fixing the display option.

    The reason multiple resets works is because it's causing your phone to heat up. I just played a 1080p video at 2x speed on firefox (not the app, the app is too optimized) and I got a similar effect where the bars are now so faint, that I really struggle to see them.

    Turn your brightness up, and put on a 4k sample video on youtube at 2x speed. Wait fifteen minutes and they'll diminish. I'd imagine they'll be back.
    Anupam Kurapati likes this.
    01-01-20 10:26 PM
  4. Evan_Parsons's Avatar
    Woke up to a phone with 6 dark bars on the display

    Ran it through a 4k video blast at 2x at max brightness and now the display is clear.

    Has anyone replaced the screen for a permanent fix yet? Or has it been confirmed to be a board issue?
    01-02-20 10:10 AM
  5. JoDu8's Avatar
    Yup, same on unlocked UK model. I've reverted back to keyone because key2 randomly restarts. c'mon BlackBerry, sort us all out. you've done this.
    01-09-20 07:07 PM
  6. 93Aero's Avatar
    Now the dreaded bars down the screen has occurred, this just started today.

    Hopefully this goes away never to return.
    01-14-20 03:13 AM
  7. JoDu8's Avatar
    perhaps it's a deliberate obsolescence fault to make us buy the key2.
    01-14-20 02:19 PM
  8. RoseBud68's Avatar
    perhaps it's a deliberate obsolescence fault to make us buy the key2.
    You mean like to OS updates for iphone?????
    01-14-20 08:03 PM
  9. JoDu8's Avatar
    yes
    01-17-20 01:13 PM
  10. germanib's Avatar
    My keyone started showing the dark bars this weekend. I haven't received any software update recently, so I assume it's hardware related. My blackberry passport also had a HW related problem, the "SOS only" problem.
    01-27-20 10:48 AM
  11. keefrto's Avatar
    had it for weeks and it's not a heat thing, it won't go away at all
    02-02-20 11:56 AM
  12. Nikola Adzic's Avatar
    After one year of use, happened to me also.

    Tried multiple resets, opened my device, to check is everything connected ok, and nothing wrong with it, except those copper plates or foliage or whatever it's called, looked almost black. I ordered new screen connectors from ...., and it includes those copper thingy, probably something to do it with heat conduction.
    Cause all you that saying when the device got enough heat, it's working normal.

    For now, it is what it is, I'm suspecting on what I saw in the device itself, there is no way of cleaning it, I tried.

    But, I find some sort of workaround, like all BlackBerry owners do it. Don't know is it gonna be good for long run, but for now it's ok.

    Use the Night mode.

    Seriously, as soon as I switched it on, dark bars were gone.

    If anyone else can try it, please be kind to respond is it working for you.
    02-05-20 07:18 PM
  13. keefrto's Avatar
    I contacted support and they said it's likely a hardware issue "something is loose" but try a factory reset first. I cannot be arsed to do this and spend hrs resetting up my phone. I will try the dark mode mind you
    02-05-20 08:25 PM
  14. keefrto's Avatar
    has anyone done a factory reset and the problem is gone ?
    02-09-20 10:44 AM
  15. OriginalLucy's Avatar
    I have had the black bars for almost 6 months and they will not go away. I just ordered a new display off ebay for $30 and will change it to see if it works. I wanted to sell it and decided I would at least try a screen replacement before I do. I am so bummed about the demise of BB handsets. Big Drag
    02-13-20 06:29 PM
  16. trymion's Avatar
    I have had the black bars for almost 6 months and they will not go away. I just ordered a new display off ebay for $30 and will change it to see if it works. I wanted to sell it and decided I would at least try a screen replacement before I do. I am so bummed about the demise of BB handsets. Big Drag
    Could you please let us know how the replacement went, after you've got it done?

    I just experienced this on one of my keyone's (i have multple) and will be doing a full autoloader wipe on it soon to see if that solves it.
    02-17-20 05:52 PM
  17. OriginalLucy's Avatar
    I will let you know. I did a full wipe factory reset at the time and it didn't change anything. I am pretty sure it's hardware related, I will report back when I get my display replaced. keeping my fingers crossed.
    02-17-20 07:55 PM
  18. Nikola Adzic's Avatar
    While few of us still waiting on screen and ribbon replacement parts, I have tried to force a little heat on my device, cause as I mentioned before , when it's hot , no bars.
    Try the app called Glance Plus, from playstore, it's something like always on display on amoled screens. Not much impact on battery as I see, and provide just enough heat to keep the bars away.
    Again, it's not fix for this problem, but if you are like me and that issue is bugging you big time, try this.
    02-20-20 05:11 PM
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