1. Ranjith Chandran's Avatar
    Hi,

    My convenience key is not working after Oreo update. I do factory reset as well. But during the phone call when I press convenience key it mute the call but not on the main screen. Can someone help me.? And I am from India
    10-21-18 08:19 PM
  2. Ranjith Chandran's Avatar
    someone please help
    10-21-18 08:19 PM
  3. anon(4297019)'s Avatar
    someone please help
    Just go into Settings, shortcuts and gestures and enable the convenience key.
    10-21-18 08:49 PM
  4. Croberry1989's Avatar
    Hi,

    My convenience key is not working after Oreo update. I do factory reset as well. But during the phone call when I press convenience key it mute the call but not on the main screen. Can someone help me.? And I am from India
    I have just noticed this too!! Its a blessing from heaven!!
    10-22-18 02:46 AM
  5. ElKid's Avatar
    yes, not work, because unfortunately key have other scancode than on Android 7.1.
    And oreo does not count out on it. I use app "button remapper" to map convenience key to what I want.
    10-22-18 09:34 AM
  6. Ranjith Chandran's Avatar
    Yes using this app I can assign this convenience key otherwise No. Blackberry has to fix this next update
    10-25-18 10:31 PM
  7. seidler2547's Avatar
    Hi,

    My convenience key is not working after Oreo update. I do factory reset as well. But during the phone call when I press convenience key it mute the call but not on the main screen. Can someone help me.? And I am from India
    IIUC your convenience key is working just fine, but the complaint you have it that is doesn't mute a phone call if the phone app isn't focused? I would say that's a feature: you can use the action that you have assigned to the convenience key even in a phone cal if you leave the phone app.
    10-26-18 04:25 AM

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