1. nrussell18's Avatar
    Help!!!

    My KEYᵒⁿᵉ all of then sudden can't hold a connection when I have it plugged it, the charge just keeps starting and stopping. Is this common?

    I have had no issues at all till now.
    05-15-19 04:55 PM
  2. Rico4you's Avatar
    Help!!!

    My KEYᵒⁿᵉ all of then sudden can't hold a connection when I have it plugged it, the charge just keeps starting and stopping. Is this common?

    I have had no issues at all till now.
    Have you tried charging connecting USB cord to a laptop? Is its a faulty charger?
    05-15-19 04:57 PM
  3. nrussell18's Avatar
    I have tried a separate charger but not the laptop.

    I'll try that now.
    05-15-19 05:00 PM
  4. Jeffburl's Avatar
    Help!!!

    My KEYᵒⁿᵉ all of then sudden can't hold a connection when I have it plugged it, the charge just keeps starting and stopping. Is this common?

    I have had no issues at all till now.
    If you rule out the charger and cable, you might want to check the following thread and see if this applies to you. I found that my device was not charging after a year or two of use and found the issue described in the link below was the problem. It was easy to fix and has charged perfectly since that time.

    https://forums.crackberry.com/blackb...-grip-1162274/
    05-15-19 09:21 PM
  5. nrussell18's Avatar
    Awesome thanks!

    So far seems to be fine with the laptop but still won't charge with the normal charger. I'll take a look at that thread.
    Rico4you likes this.
    05-15-19 09:23 PM
  6. Rico4you's Avatar
    Awesome thanks!

    So far seems to be fine with the laptop but still won't charge with the normal charger. I'll take a look at that thread.
    Glad you got it charging on laptop. Yes just need a new charger.
    05-16-19 01:37 AM
  7. nrussell18's Avatar
    was on the phone with support, going to have to send it in. might have to use the dtek60 for a few weeks. 😭
    05-16-19 10:42 AM

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