1. rjsdavis's Avatar
    Hello to all

    I've just upgraded my wife's phone from an ancient Q10, that she was pretty happy with, to a KEYone. The only problem that I've got, is that it presently won't permit the sending of multiple SMS text messages which are all interconnected into one message!?!

    I don't understand. I thought that this had been a standard feature of any remotely smartphone for many years now?

    When you type a new message, it will spill into message two, and after a few more characters, simply stop and won't permit you to type anything more - it reads 106/2 on the side, which is the indicator how many characters / texts you've written thus far.

    Therefore, it will allow you to write a whole 160 character SMS, and then a further 54 characters into message 2, and then it stops you. I've been through all of the settings of the Android "Messages" app - but cannot a single thing that's even remotely connected to message length, or permitting multiple messages etc - does anyone know if I need to adjust some sort of software setting somewhere?

    The phone is uptodate - running Android 8.1.0.

    What's even more annoying, is that I have a BB Motion, and this doesn't have the same problem - I can quite happily text 2, 3, 4 or more SMS texts worth of messages, and it will type it all out, and send it with no bother!

    I don't understand!

    Many thanks for any help!
    12-31-18 05:23 PM
  2. rjsdavis's Avatar
    Any takers for this out there? This is infuriating me!
    01-27-19 04:20 PM
  3. Rhyanosaur's Avatar
    Any takers for this out there? This is infuriating me!
    Any luck with this? I'm having the same issue, and the BlackBerry Twitter account is DMing me nothing helpful
    02-24-19 03:24 PM
  4. rjsdavis's Avatar
    Any luck with this? I'm having the same issue, and the BlackBerry Twitter account is DMing me nothing helpful
    No, nothing at all yet.

    I took the KeyOne into a really good phone repair shop, a d they were as bemused as I am!

    I did discover that the new Android based BB's are repaired by SBE in Ashford, Kent though, which isn't terribly far from where I live. If I can't get some support from BB (which is beyond woeful), I'm going to drive to SBE and deal with them direct.

    My concern is that they'll simply tell me to remove / reinstall the Google Messenger app (don't know if you can even do that as I haven't tried), which would obviously lose all of the SMS history!

    It recently was updated with the latest Android update. It made no difference to this glitch.
    02-25-19 01:00 PM

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