1. Edietel's Avatar
    My KeyOne has developed a few problems as of late. Is it possible to get a price quote from BBMobile for repairing these?

    1) The 'F' key takes many presses to register an 'F'
    2) There is something wrong with the charging port. When I plug in, I only ever get three charging options (normal, boost, and data) and even on boost it charges very slowly
    3) I can no longer access SD Cards, or format them. Error messages about SD Cards behaving abnormally, and features being unavailable are becoming all too common.

    The more I investigate and try things (swapping SD cards, factory resets, etc), the more this feels like hardware issues. I've never dropped this phone, nor gotten it wet, so I'm feeling pretty frustrated about everything.

    I'd rather not be without my phone for weeks just to find out that the cost to repair exceeds the cost of a new device, or that they won't repair something at all.

    What should I do?

    (Unsure of where to ask this, so this is a re-post from BBMobile Support section of the forums)
    09-12-18 03:36 AM
  2. Dunt Dunt Dunt's Avatar
    Assume this is out of warranty?

    Assume you have done a Factory Rest with out restoring any data?

    Assume you have tried a number of SD Cards that work in other devices?

    Call BBMo and ask about repair cost... but yeah at this point a used replacement is probable a "cheaper" option.
    FF22 likes this.
    09-12-18 07:09 AM

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