08-25-19 07:12 PM
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  1. irenejazz's Avatar
    irenejazz
    Hi guys,

    Yesterday my KeyOne started acting up, mainly all Google apps (including the Store) were crashing. So, after saving all the savable, I did a Factory Reset.
    Now the camera app doesn't work. When I click on it nothing happens, the screen goes black for a second, then back to the background with a grey message "Camera Unavailable".
    Any clue?
    08-20-19 04:32 PM
  2. conite's Avatar
    conite
    Ambassador
    Originally Posted by irenejazz
    Hi guys,

    Yesterday my KeyOne started acting up, mainly all Google apps (including the Store) were crashing. So, after saving all the savable, I did a Factory Reset.
    Now the camera app doesn't work. When I click on it nothing happens, the screen goes black for a second, then back to the background with a grey message "Camera Unavailable".
    Any clue?
    Run the ABY299 June autoloader.
    08-20-19 04:35 PM
  3. irenejazz's Avatar
    irenejazz
    Thank you conite.
    Can you help me navigate how to do that? I've never done it before.
    08-20-19 04:52 PM
  4. conite's Avatar
    conite
    Ambassador
    Originally Posted by irenejazz
    Thank you conite.
    Can you help me navigate how to do that? I've never done it before.
    /blackberry-keyone-f445/aby299-autoloader-keyone-june-patch-1173379/
    irenejazz likes this.
    08-20-19 04:54 PM
  5. irenejazz's Avatar
    irenejazz
    Will try this. Thank you!
    08-20-19 05:12 PM
  6. irenejazz's Avatar
    irenejazz
    Sorry to bother, but do I have to use some specific software to run the autoloader?
    I have a MacBook, not a PC. I also have installed already BlackBerry Link.
    08-20-19 06:50 PM
  7. conite's Avatar
    conite
    Ambassador
    Originally Posted by irenejazz
    Sorry to bother, but do I have to use some specific software to run the autoloader?
    I have a MacBook, not a PC. I also have installed already BlackBerry Link.
    Link is for BB10 - pre-2015.

    You should try to get a hold of a Windows machine.

    You don't need any extra software.
    08-20-19 06:53 PM
  8. irenejazz's Avatar
    irenejazz
    Ouch that's gonna be difficult... Do you know of any other way to fix the camera that doesn't involve a PC?
    08-20-19 06:57 PM
  9. conite's Avatar
    conite
    Ambassador
    Originally Posted by irenejazz
    Ouch that's gonna be difficult... Do you know of any other way to fix the camera that doesn't involve a PC?
    You can always try another factory reset. But I think you need a clean load of new software.
    08-20-19 08:38 PM
  10. irenejazz's Avatar
    irenejazz
    Yeah I did two factory resets... Darn it... gotta get a cheap Windows computer just for my phone...
    08-20-19 09:07 PM
  11. Bla1ze's Avatar
    Bla1ze
    CB OG
    Originally Posted by irenejazz
    Yeah I did two factory resets... Darn it... gotta get a cheap Windows computer just for my phone...
    Alternatively, you can just install Windows with Boot Camp and delete it when you're done.
    08-21-19 02:53 PM
  12. irenejazz's Avatar
    irenejazz
    Where can I get it? I don't currently have it.

    Would the Autoloader run on Windows 7?
    08-25-19 07:12 PM
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