BlackBerry Mobile Support Directory

This thread serves as an extension of the BlackBerryMobile.com support page(s) with specific directions to support hotline services, helpful tips, tricks and other support reference materials.

For issues with warranty and technical support please utilize our regional hotline support services. Our call center teams will be able to help direct you to an appropriate resolution.

Hotline Services

United Kingdom
08000260729
9:00-21:00 (Monday – Saturday, Sunday Closed)


Germany
08006271070
9:00-21:00 (Monday – Saturday, Sunday Closed)


United States
1-855-223-4034 x1
8:00-20:00 (Monday – Sunday)


Canada
1-855-223-4034
8:00-20:00 (Monday – Sunday)


France
0805980434
9:00-21:00 (Monday – Saturday, Sunday Closed)


Hong Kong
800906288
10:00-20:00 (Monday – Saturday, Sunday Closed)


Australia
1-800-53-1562
09:00-17:00 (Monday – Saturday, Sunday Closed)


United Arab Emirates
800035704183
9:00-21:00 (Monday – Friday)


Austria
0800401060
9:00-21:00 (Monday – Saturday)


Netherlands
08000200106
9:00-21:00 (Monday – Saturday)


Malaysia
1800-818-729
9:00-17:00 (Monday – Saturday)


China
4-008-16-6666
8:30-18:00 (Monday – Saturday, Sunday Closed)


New Zealand
0800-4567-10
9:00-17:00 (Monday – Saturday)


Chile
800-000148
9:00-18:00 (Monday – Friday)


Italy
0800089762
9:00-21:00 (Monday - Saturday, Sunday closed)


Russia
88005557664
8:00-18:00 (Monday – Friday)


Czech Republic
0800022585
09:00-21:00 (Monday – Saturday)


Spain
0800000203
09:00-21:00 (Monday – Saturday)


Romania
0800672388
09:00-21:00 (Monday – Saturday)


Serbia
0800191039
09:00-21:00 (Monday – Saturday)


Switzerland
0800200120
09:00-21:00 (Monday – Saturday)


Poland
0800202252
09:00-21:00 (Monday – Saturday)


Singapore
8008526459
9:00-17:00 (Monday – Saturday)


Dominican Republic
888-760-0165
9:00-18:00 (Monday – Friday)


Argentina
0800-122-0684
9:00-18:00 (Monday – Friday)


Colombia
1800-952-0819
9:00-18:00 (Monday – Friday)


Portugal
0800609993
09:00-21:00 (Monday – Saturday)


Slovakia
0800500787
09:00-21:00 (Monday – Saturday

Find a BlackBerry service center near you visit this page. At the bottom are expansion options to our region support centers.

If you need device help we ask that you first check out the support documentation at this page.

You can also ask how-to and other less critical questions at any time using the KEYone support forum. This fantastic community of real users is ready to offer support and guidance.
We monitor these forums regularly looking for bug fixes and common issues customers may be experiencing. This feedback is essential to us, so get involved!

We also have over 50+ support videos within this YouTube playlist to serve as a visual guide through some of the top KEYone features and tutorials.


To visit our regional websites please use the country selector on BlackBerryMobile.com.

7/17 * Added new regions including Australia, Netherlands, Austria.

This post will be updated with additional resources and information as it becomes available.