Built for Business - Learn more about BlackBerry KEY2
11-02-18 11:59 AM
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  1. Matt J's Avatar
    Any thoughts on this? The BlackBerry Keyboard has decided to just drain my battery.
    Attached Thumbnails BlackBerry Keyboard draining battery all of a sudden-22573.jpg  
    08-11-17 04:57 PM
  2. fanisk's Avatar
    Make a restart of the device and see how is going.
    08-11-17 05:21 PM
  3. Matt J's Avatar
    Make a restart of the device and see how is going.
    Already did that a couple of time. No effect.
    08-11-17 05:22 PM
  4. fanisk's Avatar
    How many languages are you using in the keyboard?
    08-11-17 05:27 PM
  5. Matt J's Avatar
    How many languages are you using in the keyboard?
    Just one. US English.
    08-11-17 05:43 PM
  6. John Vieira's Avatar
    It does that some times. Hopefully an update fixes it.
    08-11-17 05:45 PM
  7. Matt J's Avatar
    It does that some times. Hopefully an update fixes it.
    Yeah, I noticed it on my Priv before, but didn't expect it to happen on a device with a purely physical keyboard.

    Just frustrating that the battery should run down so fast for absolutely no reason.
    08-11-17 05:48 PM
  8. fanisk's Avatar
    Just one. US English.
    Very strange , I remember that I have seen high consumption too from another member in a past post but a hard restart of the phone has fixed the issue.
    08-11-17 05:49 PM
  9. Matt J's Avatar
    Very strange , I remember that I have seen high consumption too from another member in a past post but a hard restart of the phone has fixed the issue.
    I will monitor it over the next few days. Hopefully it settles down.
    willemstadt likes this.
    08-11-17 05:51 PM
  10. 91varun's Avatar
    I have noticed a similar issue on KEYone. Any thoughts as to how to fix this? My keyboard app is using 60% of my battery which is really frustrating!
    08-28-17 03:14 PM
  11. anon(4297019)'s Avatar
    Hard reset of the phone. Hold down the power button for 32 seconds. Try that and report back.
    08-28-17 03:45 PM
  12. Dalton224's Avatar
    Recently the default "Google" clock app has begun draining my battery. 5+% a day. never showed at all before.
    08-28-17 06:00 PM
  13. postrgp's Avatar
    this is happening to me after the recent update. battery draining fast.
    08-29-17 10:28 AM
  14. 91varun's Avatar
    Hard reset of the phone. Hold down the power button for 32 seconds. Try that and report back.
    Unable to reset the device. Held the power button for 32 seconds at the homescreen, phone reboots. Held the power button for 32 seconds while the device is off, the phone turns on. Held the power button for 32 seconds at the fastboot menu, the phone turns on.

    Can't hard reset the device.

    PS: I have already soft-resetted the device once. No improvement in battery.
    08-29-17 04:30 PM
  15. anon(4297019)'s Avatar
    Unable to reset the device. Held the power button for 32 seconds at the homescreen, phone reboots. Held the power button for 32 seconds while the device is off, the phone turns on. Held the power button for 32 seconds at the fastboot menu, the phone turns on.

    Can't hard reset the device.

    PS: I have already soft-resetted the device once. No improvement in battery.
    Is it still showing the keyboard as the biggest user of battery?
    08-29-17 06:43 PM
  16. 91varun's Avatar
    Is it still showing the keyboard as the biggest user of battery?
    Yes. Please help.

    08-30-17 03:44 AM
  17. 91varun's Avatar
    Any ideas?
    08-30-17 01:10 PM
  18. Narhim's Avatar
    uninstall keyboard updates, hard reset (32s power off), boot, update keyboard and restart. then see
    08-30-17 03:54 PM
  19. 91varun's Avatar
    uninstall keyboard updates, hard reset (32s power off), boot, update keyboard and restart. then see
    I am not able to hard reset. How do I press the power button for 32 seconds and from where? If I press it from the screen, the phone just reboots. If I press it while it's off, the phone reboots. If I press it from the fastboot menu, it still reboots.

    PS: I have done all what you have mentioned but with a soft reset. Did not help.

    08-30-17 04:15 PM
  20. anon(4297019)'s Avatar
    Try uninstalling the BlackBerry Keyboard app and then reinstalling from the Play Store.
    08-30-17 04:22 PM
  21. 91varun's Avatar
    Try uninstalling the BlackBerry Keyboard app and then reinstalling from the Play Store.
    Have already tried doing this. Even the base variant of the keyboard app (without any incremental updates) is hogging a lot of battery. Can't uninstall the app completely. I have tried to disable the app but that disables a lot of features of the physical keyboard as well.
    08-30-17 11:02 PM
  22. 91varun's Avatar
    Anyone facing the same problem, I have a fix: Do not grant the keyboard app access to your contacts. It's weird but works. If you grant the keyboard access to your contacts, the battery drains out very very quickly. Hope this helps someone.
    Matt J and olee2222 like this.
    09-09-17 04:22 PM
  23. Mtro's Avatar
    It does that some times. Hopefully an update fixes it.
    I've had 4 Keyones, and with every update including this new Sept one. I've never seen the keyboard drain. Hmm, stinks to see that happening.
    09-09-17 05:01 PM
  24. gmoneyroxit's Avatar
    Anyone facing the same problem, I have a fix: Do not grant the keyboard app access to your contacts. It's weird but works. If you grant the keyboard access to your contacts, the battery drains out very very quickly. Hope this helps someone.
    Did you report this behavior?
    09-09-17 05:23 PM
  25. Matt J's Avatar
    Anyone facing the same problem, I have a fix: Do not grant the keyboard app access to your contacts. It's weird but works. If you grant the keyboard access to your contacts, the battery drains out very very quickly. Hope this helps someone.
    I will try this. I actually think I remember when I started to notice the keyboard battery drain.... it's when I removed my LinkedIn account and re-added it. I have over 5000 LinkedIn contacts so it took quite some time for the contacts to sync.

    Maybe is has to do with the number of contacts and the keyboard constantly needs to sync them for prediction purposes?

    This is when I started to notice the battery drain....... I will report back if this works.
    olee2222 likes this.
    09-13-17 01:47 PM
49 12

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