1. sharcdn's Avatar
    After the last Blackberry Hub update, when I try to open the Hub it asks to "Grant Permissions". Then it says "Screen overlay detected". I have tried using "Temporarily turn off overlays" and still nothing happens. It just continues in a circle and won't open. How do I fix this? I forgot to say that the device is a Priv.
    12-22-17 11:50 PM
  2. FF22's Avatar
    After the last Blackberry Hub update, when I try to open the Hub it asks to "Grant Permissions". Then it says "Screen overlay detected". I have tried using "Temporarily turn off overlays" and still nothing happens. It just continues in a circle and won't open. How do I fix this? I forgot to say that the device is a Priv.
    Try rebooting as below. Then go to Apps, find Hub and either disable or UNinstall. Then reinstall.

    Restart/reboot method

    Press and hold the Power key for 32 seconds ignoring any screen logos/etc and ignoring any vibrations or sounds. This is supposedly equivalent to removing the battery. This should result in your device booting up successfully.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

    If that fails you might investigate reloading the OS using an Autoloader:

    https://forums.crackberry.com/blackb...aders-1065667/
    12-23-17 12:54 AM

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