Blackberry Hub - Outlook email account stopped working - HELP!

Hi

I have a Key Two and have happily had my outlook account on the Blackberry Hub (and Contacts and Calenders) for a long time. This morning I noticed the email hadn't synced since yesterday. I couldn't get it to resync. So I removed my Outlook account (it's a free Outlook Live email address) thinking I would reinstall it which has worked before.

Unfortunately I can't re-add my Outlook account to the hub. When I try it says I do not have the necessary permissions and to contact the administrator. I'm also not 100% sure what settings I should be using for the servers etc and can't find clear advice online.

Can anyone help me please? This is a total disaster as I've not only lost the ability to get my emails on my phone but lost all my phone numbers/contacts and calendar which were all connected to this Outlook account.

Please can someone help?

Thanks

Originally Posted by CWAZZA

Hi

I have a Key Two and have happily had my outlook account on the Blackberry Hub (and Contacts and Calenders) for a long time. This morning I noticed the email hadn't synced since yesterday. I couldn't get it to resync. So I removed my Outlook account (it's a free Outlook Live email address) thinking I would reinstall it which has worked before.

Unfortunately I can't re-add my Outlook account to the hub. When I try it says I do not have the necessary permissions and to contact the administrator. I'm also not 100% sure what settings I should be using for the servers etc and can't find clear advice online.

Can anyone help me please? This is a total disaster as I've not only lost the ability to get my emails on my phone but lost all my phone numbers/contacts and calendar which were all connected to this Outlook account.

Please can someone help?

Thanks

Have been some outage issues, have you tried adding it another email app?

Originally Posted by Dunt Dunt Dunt

Have been some outage issues, have you tried adding it another email app?

Hi - I then installed the Outlook App and was able to add the account to that and it works fine. This unfortunately isn't an ideal solution as all my contacts/calender etc were synced from Outlook to the various Blackberry Apps and have all gone.

Also, the other two accounts on the Hub account (a work Outlook/Microsoft 365 account and a GMAIL account) are both working fine