1. SoxFan's Avatar
    They don't know about any other BBRY devices, even the PRIV. Like wow...how do you launch customer support without any expertise on your prior devices?

    They barely know this device...guided me incorrectly which resulted in creating numerous duplicate contacts.
    07-20-17 08:59 PM
  2. o4liberty's Avatar
    I am not happy with what blackberry has done with device support. most are not getting a valid response for minor issues.
    07-20-17 09:10 PM
  3. howarmat's Avatar
    It doesnt matter if its a BB phone or not for the most. Its android like anything else. They should be able to support an android problem for the most part.
    07-20-17 09:14 PM
  4. SoxFan's Avatar
    It doesnt matter if its a BB phone or not for the most. Its android like anything else. They should be able to support an android problem for the most part.
    That's what I had to tell the regarding PRIV.
    07-20-17 09:16 PM
  5. BB-JAM215's Avatar
    Why would you want to rely on a first level support person when you already know you can find the information you need in the Crackberry Support Forums?
    07-20-17 09:21 PM

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