1. poy00ch's Avatar
    Hi folks,

    Since last BB KeyOne update, I've got 2 users reporting Error 96 issue when trying to send out SMS. Those users travel a lot and this error occurs as soon as they change of operator.

    The only workarounds at this moment are:
    - Perform a restart OR
    - Pull SIM card out and back again in.

    I've been trying to find the SMSC but it's not available in BB KeyOne. Moreover, the USSD feature codes doesn't work:
    *#5005*7672#
    *#*#4636#*#*

    This error started just after last update received AAN358. We are based in Europe.

    Does anybody else experienced this issue? Any ideas are welcome.
    Regards,
    poy
    09-06-17 07:57 AM
  2. Rico4you's Avatar
    Hello this is odd behaviour. Please do report on BlackBerryMobile page. Good luck.
    FF22 likes this.
    09-06-17 12:19 PM
  3. mainely_linux's Avatar
    Hi folks,

    Since last BB KeyOne update, I've got 2 users reporting Error 96 issue when trying to send out SMS. Those users travel a lot and this error occurs as soon as they change of operator.

    The only workarounds at this moment are:
    - Perform a restart
    Similarly, you should be able to have them go into airplane mode then come back out.
    FF22 likes this.
    09-06-17 01:20 PM

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