1. charlie wax's Avatar
    Hi everyone.

    I've recently got the BB K1 however I'm having certain issues.

    On WhatsApp, Viber and Messenger whilst on video call, other side can see me but they do not hear me.

    If I turn off the video call and we continue to have normal conversation, the other side hear me fine. On top of that, even with video call turned off, I also have to turn off the speaker, otherwise the other side won't hear me.

    I've rebooted the phone, however problem persists. Also to add, I've done the diagnostics via built-in app and no issues detected.

    Can you please help with this?

    05-20-18 02:38 PM
  2. charlie wax's Avatar

    Looks like I'm not the only one with this sort of issue...apparently it's a faulty onboard microphone. Thank God I didn't sell my iPhone lol. However, I will return it for a full refund.
    05-20-18 04:34 PM

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