1. jsn_c's Avatar
    Hi guys, I'm currently using Limited Black Edition keyone with November security patch.

    Everyime my apps will crash when I'm pressing "sym" to insert some symbol in all the apps (WhatsApp, Facebook, notes ...._)

    Did look for update through apps store or software but nthg comes out.

    Anybody facing this kind of issue?
    12-13-17 03:42 AM
  2. FF22's Avatar
    Hi guys, I'm currently using Limited Black Edition keyone with November security patch.

    Everyime my apps will crash when I'm pressing "sym" to insert some symbol in all the apps (WhatsApp, Facebook, notes ...._)

    Did look for update through apps store or software but nthg comes out.

    Anybody facing this kind of issue?
    Restart/reboot method

    Press and hold the Power key for 32 seconds ignoring any screen logos/etc and ignoring any vibrations or sounds. This is supposedly equivalent to removing the battery. This should result in your device booting up successfully.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

    If that fails you might investigate reloading the OS using an Autoloader:

    https://forums.crackberry.com/blackb...aders-1065667/
    12-13-17 03:42 PM
  3. jsn_c's Avatar
    Problem solve. Thx for the recommendation!!
    FF22 likes this.
    12-14-17 07:04 AM

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