1. JJ PP's Avatar
    Today all my emails and my folders have disappeared from the Hub. I am on an exchange server. All emails and folders are on the server and on my desktop using Office 365 Outlook desktop.
    I can send emails from the hub but I am not receiving. Texts, facebook, bbm and whatsapp are in the Hub but not any emails.
    If I do search from the hub on the server for a keyword in an email then the emails with the word will show up.
    Blackberry doesn't let you uninstall the Hub so I can's uninstall and reinstall
    Any help on what to do would be appreciated.
    05-28-19 05:58 PM
  2. Bla1ze's Avatar
    Any help on what to do would be appreciated.
    Do they come back when you reboot your device?
    05-28-19 06:24 PM
  3. JJ PP's Avatar
    No. I tried that. I ended up deleting the email account and then adding it back as a new account. Emails are now starting to sync and the folders are now back.
    I hope my problem is solved.
    I will check with my office IT admin to see if they changed any security settings or did anything that could have caused the glitch.
    05-28-19 06:39 PM
  4. CmdrStraker's Avatar
    Same thing happened to me (and two or three other people on the CB forums) on the same day.

    Re-booting several times didn't fix anything. Adding and removing a single ActiveSync account from the Hub only restored partial functionality to that one account (initial email syncing and worked, but new emails only get added to the inbox if I open the email from its notification).
    05-30-19 08:39 PM
  5. dougmeeks's Avatar
    happened to me also
    06-02-19 12:16 PM

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