1. gthb42's Avatar
    My KeyOne at the 3 oclock position has a smudge that goes out when pressure is applied , but comes back up when you release pressure. This is right under the screen. Just filed a ticket with BlackBerry. It looks just like an airbubble you get when applying a screen protector or it may be a lack of glue which is causing screen to become slightly disattached .
    Attached Thumbnails Air Bubble or Uneven Glue Spread-img_20170628_2209540.jpg  
    06-29-17 03:09 AM
  2. jamesharmeling's Avatar
    Very interesting. First time I've seen that particular issue.
    06-29-17 08:57 AM
  3. gthb42's Avatar
    I called BBM and asked for an advanced exchange where they ship me out the new phone and I send back the old one with the return shipment label. A CC is required for this. I received just the phone in bubble wrap with its factory stickers and labels on screen. A letter was included stating that it was repaired. I was expecting a fully sealed retail box. The phone looks unused and has not visible issues, but the fact that BBM did this on an advance exchange which will incur a full retail charge on your CC if they do not receive the defective unit is really bad on they're side. This phone is still version 1. Still having the push notification issues, but that is a software bug. I filed a complaint and waiting on a reply.
    jamesharmeling likes this.
    07-25-17 12:04 AM

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