07-16-19 06:34 PM
64 123
tools
  1. Polaris2222's Avatar
    Hi Conite - I installed the update. Problem is that I can't get the phone to turn on. It opens up on fast boot mode. When I press on "continue the bootup" - it just goes back to the fastboot screen. Is there something else I should be doing?
    07-14-19 05:49 PM
  2. conite's Avatar
    Hi Conite - I installed the update. Problem is that I can't get the phone to turn on. It opens up on fast boot mode. When I press on "continue the bootup" - it just goes back to the fastboot screen. Is there something else I should be doing?
    Run the autoloader again.

    You may want to download the autoloader again - may have a bad connection.
    07-14-19 07:50 PM
  3. Polaris2222's Avatar
    Run the autoloader again.

    You may want to download the autoloader again - may have a bad connection.
    Tried that once - I will try again> Thanks
    07-14-19 09:29 PM
  4. IMABBeliever's Avatar
    No wipe loader worked without a hitch. Thank you again for doing what TCL should be.

    I'm just curious though as to who actually is paying for the updates? Is it TCL or the telcos (and their ******** amount of variants).

    If it is TCL, why haven't they pushed it for the NA unlocked K1? Why is Telus and Rogers so special they get an update???
    07-15-19 08:38 AM
  5. conite's Avatar
    No wipe loader worked without a hitch. Thank you again for doing what TCL should be.

    I'm just curious though as to who actually is paying for the updates? Is it TCL or the telcos (and their ******** amount of variants).

    If it is TCL, why haven't they pushed it for the NA unlocked K1? Why is Telus and Rogers so special they get an update???
    TCL pays for the updates, but contract with carriers to provide varying levels of support.
    07-15-19 09:07 AM
  6. Polaris2222's Avatar
    Hi Conite - I had no joy in downloading the auto loader again and reinstalling - still stuck on the fastboot screen. Any recommendations?
    07-15-19 01:38 PM
  7. conite's Avatar
    Hi Conite - I had no joy in downloading the auto loader again and reinstalling - still stuck on the fastboot screen. Any recommendations?
    Use the wipe option this time.
    07-15-19 02:22 PM
  8. Polaris2222's Avatar
    I am going to try it with another laptop. What should happen once the download is complete? Does it turn off or if it is in fastboot mode should I go No. 4 and turn the device off and reboot using the power button?
    07-15-19 02:32 PM
  9. conite's Avatar
    I am going to try it with another laptop. What should happen once the download is complete? Does it turn off or if it is in fastboot mode should I go No. 4 and turn the device off and reboot using the power button?
    It will simply reboot by itself and work normally. I suspect you have a bad cable or USB port.
    07-15-19 02:35 PM
  10. Polaris2222's Avatar
    Could be - hence the change to another computer. The cable should be good. Will let you know what happens.
    07-15-19 02:39 PM
  11. conite's Avatar
    Could be - hence the change to another computer. The cable should be good. Will let you know what happens.
    One thing for sure is that you can rule out any problems with the autoloader itself.
    07-15-19 02:41 PM
  12. Polaris2222's Avatar
    That did the trick, Conite - changed computer, cable too. Thanks for your help as always.
    07-15-19 03:00 PM
  13. conite's Avatar
    That did the trick, Conite - changed computer, cable too. Thanks for your help as always.
    Phew. Glad it got sorted out.
    07-15-19 04:24 PM
  14. keefrto's Avatar
    well, since Bell isn't doing anything I will try the automaker for the first time tonight, cheers to the folks who make it
    07-16-19 06:34 PM
64 123

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