1. pgg101's Avatar
    DTEK indicates my OS has been compromised. Should I ignore or factory reset the device.

    Does a reset lose all my apps and desktop arrangement of icons and widgets?

    FYI. Running locked TELUS K1
    09-22-17 06:40 PM
  2. giggabotch's Avatar
    it's more likely an App that's already installed is causing it. if you dig a little further you may be able to see what's causing the issue.
    09-22-17 07:03 PM
  3. qphone's Avatar
    DTEK indicates my OS has been compromised. Should I ignore or factory reset the device.

    Does a reset lose all my apps and desktop arrangement of icons and widgets?

    FYI. Running locked TELUS K1
    Make sure you've backed up all your settings and data to your Google Drive.

    It's best to take screen shots of each page starting from your home screen including apps if your have them in their own folders so you know exactly what your phone had and how you arranged it before you format.

    After doing the reset...allow to restore from the cloud when it asks.

    Then after all is said and done...all your apps are restored and all you have to do is place them in the order you previously had using those screen shots.
    Last edited by qphone; 09-22-17 at 09:42 PM.
    09-22-17 08:26 PM
  4. howarmat's Avatar
    ignore it and wait for a DTEK update or OS update and see if that fixes it
    09-22-17 08:31 PM
  5. ray689's Avatar
    ignore it and wait for a DTEK update or OS update and see if that fixes it
    It doesn't fix it from my experience. Needed a wipe.
    09-22-17 10:08 PM
  6. pgg101's Avatar
    Thanks all. I did the factory reset and it fixed the error.
    09-22-17 10:13 PM
  7. howarmat's Avatar
    It doesn't fix it from my experience. Needed a wipe.
    they messed up the dtek app a couple times to where an update fixed the false readings. I wouldnt put it past them for that to happen again
    09-22-17 10:24 PM
  8. ray689's Avatar
    they messed up the dtek app a couple times to where an update fixed the false readings. I wouldnt put it past them for that to happen again
    Yes that's possible too.
    09-22-17 10:26 PM
  9. leafnstion44's Avatar
    I have the same problem from the august patch. but I also downloaded two mobile poker Apps that are not in the google play store. I haven't noticed anything , I am just gonna leave it.
    09-23-17 01:39 AM
  10. pgg101's Avatar
    I'm glad I actually did it. I was having problems with notifications, Contacts, and Twitter apps before the update. Not sure if the update fixed it or the reset, but now this phone is running perfectly.
    FF22 likes this.
    09-23-17 09:06 AM
  11. Dino84's Avatar
    I wouldnt worry too much about DTEK.

    Imagine all the regular Android users out there not using DTEK.
    09-23-17 09:17 AM
  12. Makaveli@Beta's Avatar
    this is a known issue with the dtek app only way to fix is a wipe.
    09-23-17 11:00 AM
  13. ray689's Avatar
    I'm glad I actually did it. I was having problems with notifications, Contacts, and Twitter apps before the update. Not sure if the update fixed it or the reset, but now this phone is running perfectly.
    The September update is what fixed notification issues but honestly it doesn't hurt to wipe your device once in a while anyways.
    09-23-17 11:12 AM

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