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  1. Ben Bradley 66's Avatar
    Since two days my KeyOne Copper has 6 grey horizontal lines across the display, all in equal distance from each other. To me it looks like this could come from the adhesive on the back of the display. I am right or is just simply the screen defective? Anyone else with this issue?
    Also, I contacted Blackberry over Facebook, they send me an mail from this address: contact.callcenter@blackberrymobile.com
    Is this mail address official?
    Attached Thumbnails 6 gray horizontal lines-photo-09.03.19-14-20-11.jpg  
    03-09-19 03:08 PM
  2. RLeeSimon's Avatar
    I only see vertical lines on your picture, LOL

    I am not certain, but might be a defective display. The glue holds around the edges, I think...
    03-09-19 03:10 PM
  3. sorgo's Avatar
    I noticed lines in sunlight (read as shadows), but the patterns displayed on your screen don't suggest this would be the case.
    03-09-19 04:39 PM
  4. japsuki's Avatar
    that has suddenly happened to my phone, too, and it just goes away... i have no idea if it's related to the latest update i had (ABP819)
    03-10-19 01:55 AM
  5. Ben Bradley 66's Avatar
    Interesting replies, thanks; the lines appeared over night, no update, no mechanical damage (fall), no nothing.
    03-10-19 02:37 PM
  6. TJ005's Avatar
    I had the same problem a few months ago and thought the same thing - that my display needed to be repaired. But I think one or more recent app updates seems to have fixed this for me as I don't see the lines anymore. I haven't updated to ABP819 yet.
    03-11-19 03:38 PM
  7. Captain BBB's Avatar
    03-11-19 10:24 PM
  8. Ben Bradley 66's Avatar
    Thanks, moved there...with my 6 lines that still laughs @ me...
    03-12-19 05:11 PM
  9. japsuki's Avatar
    that has suddenly happened to my phone, too, and it just goes away... i have no idea if it's related to the latest update i had (ABP819)
    I thought it went away for good, but naaah I still see 'em. I'm not as bothered now knowing a lot of us in here are experiencing it hahah, but I do hope someone could give us an explanation why this is happening
    03-14-19 05:49 AM
  10. ragavendran C's Avatar
    iam also in the game!
    03-15-19 06:26 AM
  11. 22justin's Avatar
    Have the exact same issue on Keyone Black. six horizontal lines. Has been happening since the last update. Will try shutting down and restarting a few times and see if that fixes it. Hope Blackberry acknowledge the issue
    03-15-19 11:56 AM
  12. RoseBud68's Avatar
    iam also in the game!
    Have the exact same issue on Keyone Black. six horizontal lines. Has been happening since the last update. Will try shutting down and restarting a few times and see if that fixes it. Hope Blackberry acknowledge the issue
    Did you guys not see Post #7 ...... May want to look there.
    03-17-19 09:12 PM
  13. Ben Bradley 66's Avatar
    Problem solved after installing two Android updates, first was a big file (1,4GB / Android8), after installing this the lines where still there, short time later another update popped up, about 530MB, installed --> lines gone.
    03-23-19 05:35 PM
  14. RoseBud68's Avatar
    Problem solved after installing two Android updates, first was a big file (1,4GB / Android8), after installing this the lines where still there, short time later another update popped up, about 530MB, installed --> lines gone.
    They will be back....
    03-23-19 06:55 PM

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