TCL won't honor warranty - fingerprint reader.
- I bought a brand new Key2 LE from WOOT.com and I was generally happy with it until the fingerprint reader died.
I talked to WOOT and they said talk to Blackberry mobile ( TCL) because of the one year manufacturer warranty.
After filling out all the forms for TCL they replied that I have to talk to some Indian company because TCL - Blackberry didn't manufacture my phone!
"The EMEI you provided is for a phone manufactured by Optiemus Infracom Limited"
I am in the US and I bought the phone new in the US and it is clearly a Blackberry Key2 LE made by TCL....so how can you try to weasel out of honoring your warranty?
I am really irked!07-08-19 02:14 PMLike 0 - Bla1zeCB OG07-08-19 02:47 PMLike 0
- And there is no way to tell if you have a Blackberry or a Optiemus? HA! That's just great.
It says its a Blackberry.....looks like a Blackberry....has the Blackberry Logo on the back.........it was sold as a Blackberry in a Blackberry box......
Now that it broke within the warranty period it is suddenly a Optiemus ???
That does not inspire great confidence in TCL.
How can you say this is not wrong?07-08-19 02:59 PMLike 0 - And there is no way to tell if you have a Blackberry or a Optiemus? HA! That's just great.
It says its a Blackberry.....looks like a Blackberry....has the Blackberry Logo on the back.........it was sold as a Blackberry in a Blackberry box......
Now that it broke within the warranty period it is suddenly a Optiemus ???
That does no inspire great confidence in TCL.
How can you say this is not wrong?
Type *#837837# into your phone dialer.
The BlackBerry licencees sell phones customised, manufactured, and supported for specific markets. That is why one should never import.
The BlackBerry brand is not the only served of device variants that does this. Your foreign model doesn't even support some of the LTE bands in North America.
https://docs.google.com/spreadsheets...gid=138153535407-08-19 03:03 PMLike 0 -
Failure on both BlackBerry and TCL part to protect the brand....07-08-19 03:03 PMLike 0 - Bla1zeCB OG
I said they're not wrong from a legal stand point and agreed with you that it was a terrible policy. I feel for you get caught up in that situation, but I was just highlighting the reality of it all. TCL is at fault here, Woot is at fault here, Optiemus Infracom Limited is at fault here, BlackBerry is at fault here, and there's a certain level of 'Buyer beware' to be extended here as well.elfabio80 likes this.07-08-19 03:05 PMLike 1 - And there is no way to tell if you have a Blackberry or a Optiemus? HA! That's just great.
It says its a Blackberry.....looks like a Blackberry....has the Blackberry Logo on the back.........it was sold as a Blackberry in a Blackberry box......
Now that it broke within the warranty period it is suddenly a Optiemus ???
That does no inspire great confidence in TCL.
How can you say this is not wrong?
.07-08-19 03:06 PMLike 0 - Bla1zeCB OGSometimes you have to wonder WHY is Woot offering this deal.... Many looking to save some cash found they had somehow purchased one of these Indian devices. Only going to get worse now that you almost can't find a US version anymore. Going to Amazon to buy a KEY... requires a user having an idea of what they need to be looking for to get the right device.
Failure on both BlackBerry and TCL part to protect the brand....07-08-19 03:07 PMLike 0 - And there is no way to tell if you have a Blackberry or a Optiemus? HA! That's just great.
It says its a Blackberry.....looks like a Blackberry....has the Blackberry Logo on the back.........it was sold as a Blackberry in a Blackberry box......
Now that it broke within the warranty period it is suddenly a Optiemus ???
That does not inspire great confidence in TCL.
How can you say this is not wrong?
Wait.... Oops:07-08-19 03:12 PMLike 0 - What I don't understand why are they many Indian versions flooding North America market?
Why don't they sell those phones in India?
If those exceeded the indian market demand, why make many of them in first place!07-08-19 03:41 PMLike 0 -
They are trying to dump them, and importers are grabbing them to turn a tidy sum.07-08-19 03:47 PMLike 0 - Okay, I'm not as angry as I was. Still pretty amusing that your supposed to know that an "international version" is not really a Blackberry!
I bought it specifically for the dual sim and international bandwidths. I travel frequently and thought it would be useful. It's done okay in several countries so far.
Also.... I find it a bit hard to believe that they set up and duplicate manufacturing facility in India just to make faux Blackberry's .
Oh jeeez. Now I'm pissed off again! Time to go yell at the cat.07-08-19 04:02 PMLike 0 - Okay, I'm not as angry as I was. Still pretty amusing that your supposed to know that an "international version" is not really a Blackberry!
I bought it specifically for the dual sim and international bandwidths. I travel frequently and thought it would be useful. It's done okay in several countries so far.
Also.... I find it a bit hard to believe that they set up and duplicate manufacturing facility in India just to make faux Blackberry's .
Oh jeeez. Now I'm pissed off again! Time to go yell at the cat.07-08-19 04:07 PMLike 0 - Whether they built it themselves, or contracted TCL for a unique batch doesn't really matter, does it? The fact is, it's an Optiemus device.07-08-19 05:08 PMLike 0
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Your beef should be with Woot. They are clear that they have a 90 day warranty on merch that does not have a manufacturer's warranty. If you are still in the 90 day period you can try arguing that there is no warranty from India on US sales and that Woot should cover it under their own stated policy.07-08-19 05:10 PMLike 0 - It's a licensing issue. TCL designed the phone, but the variant you had was built and sold by Optiemus since they have the exclusive rights to BlackBerry branded phones in India.07-08-19 07:34 PMLike 0
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The only thing "BlackBerry" about a blackberry phone is the software, which is still done by BlackBerry Ltd.
International versions of the Key2 are made by an entirely different company than TCL (though TCL did provide the design), BlackBerry Ltd, etc. They are intended for an entirely different market. They are subject to different warranties, updates, etc.
You need to be disappointed with Woot. They implied a warranty you did not receive.07-09-19 07:10 AMLike 0 -
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- Agree with @Platinum_2. The only villain here is WOOT.
At least Amazon now has (no Warranty in The USA) on it's BBF100-6 listing (for the most part).Sigewif likes this.07-09-19 09:04 AMLike 1
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TCL won't honor warranty - fingerprint reader.
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