Google Play lost!?

04-08-21 10:51 PM

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Eagles2021

I have overnight lost the googple play app. My handset comes up withn the warning that my device does not support google play services. I cannot use some apps particularly banking and a relayed gmail work account. Have treid everything I can find online and our IT guru. There is a cache option which I've dobe with no luck. The only option I can see id a facrory reset but not ideal. Can anyone shed some light on a possible solution? Kind regards Ashley.

03-30-21 10:36 PM

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Chuck Finley69
Trusted Member

Welcome to CrackBerry!!!! Post early and post often....

What PRD is your device? Sounds as if you lost Google certification.

Eagles2021 likes this.

03-31-21 06:56 AM

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conite
Ambassador

Originally Posted by Eagles2021

I have overnight lost the googple play app. My handset comes up withn the warning that my device does not support google play services. I cannot use some apps particularly banking and a relayed gmail work account. Have treid everything I can find online and our IT guru. There is a cache option which I've dobe with no luck. The only option I can see id a facrory reset but not ideal. Can anyone shed some light on a possible solution? Kind regards Ashley.

Yes. What is your device PRD and OS build?

Type *#837837# into your phone dialer.

03-31-21 07:37 AM

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Eagles2021

Originally Posted by Chuck Finley69

Welcome to CrackBerry!!!! Post early and post often....

What PRD is your device? Sounds as if you lost Google certification.

Thank you I'm not sure what a PRD is?

03-31-21 05:34 PM

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Eagles2021

Hi Conite I tapped the #838837# into my dialer and got "... connection problem ot invalid MMI code"

Regards

03-31-21 05:39 PM

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Eagles2021

Found the PRD it's 65004033

Any further help would be greatly appreciated. Regards.

03-31-21 05:52 PM

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conite
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Originally Posted by Eagles2021

Hi Conite I tapped the #838837# into my dialer and got "... connection problem ot invalid MMI code"

Regards

You typed the wrong code.

03-31-21 05:58 PM

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Eagles2021

Apologies it was infact #837837# my typo.

Regards

03-31-21 07:32 PM

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conite
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Originally Posted by Eagles2021

Apologies it was infact #837837# my typo.

Regards

*#837837#

03-31-21 10:53 PM

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Ben xfg

Originally Posted by Eagles2021

Apologies it was infact #837837# my typo.

Regards

What software build are you running?

04-01-21 05:04 AM

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Eagles2021

Hi Ben as far as I know I run the larest version 8.1.0

I'm not familiar with any other software.

04-02-21 07:05 PM

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conite
Ambassador

Originally Posted by Eagles2021

Hi Ben as far as I know I run the larest version 8.1.0

I'm not familiar with any other software.

Type *#837837# into the phone dialer. We need your OS build and PRD.

04-02-21 08:51 PM

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Eagles2021

PRD 65004033
Build number ACE748

Regards Ashley

04-05-21 08:37 PM

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conite
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Originally Posted by Eagles2021

PRD 65004033
Build number ACE748

Regards Ashley

Ok. This device variant was intended for the Hong Kong market. Where are you located?

04-05-21 09:59 PM

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Eagles2021

Adelaide, South Australia

Regards Ashley

04-05-21 10:06 PM

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conite
Ambassador

Originally Posted by Eagles2021

Adelaide, South Australia

Regards Ashley

Then you should have no trouble loading the latest autoloader. You won't need to wipe the phone.

/blackberry-key2-le-f474/key2-le-act575-autoloader-nov-2020-patch-1188996/

04-05-21 10:52 PM

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Eagles2021

Thank you I will give this a try.

Regards Ashley

04-05-21 10:55 PM

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Eagles2021

Hi Conite could I ask how I would download this?

Regards Ashley

04-05-21 11:08 PM

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conite
Ambassador

Originally Posted by Eagles2021

Hi Conite could I ask how I would download this?

Regards Ashley

Download to your PC using your web browser. Then unzip it.

If you've never plugged your phone into your PC before, you'll need to install the USB drivers first:

https://mega.nz/file/YVI0VKpR#38iPAM...Q2t1X-Ro2M82WI

04-05-21 11:39 PM

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Eagles2021

Thank you

04-05-21 11:58 PM

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Eagles2021

Hi Conite. I have managed to download and unzip the USB drivers on my surface pro. Could you kindly guide me on how to load the latest autoloader and when my phone needs to be connected to my surface pro?
Regards Ashley.

04-06-21 07:47 PM

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conite
Ambassador

Originally Posted by Eagles2021

Hi Conite. I have managed to download and unzip the USB drivers on my surface pro. Could you kindly guide me on how to load the latest autoloader and when my phone needs to be connected to my surface pro?
Regards Ashley.

Did you not only unzip, but install the drivers?

Remove your device password, boot into the bootloader screen, plug it in, and then run flashallnowipe.bat on your PC.

To get to the bootloader screen, turn your phone off. Turn it back on by holding the power button + the down volume button.

04-06-21 08:06 PM

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Eagles2021

Thanks I'll give this a try.

04-08-21 10:51 PM

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