1. baspeed's Avatar
    Phone two months old and the 'a' button requires a hard push to work. Send it back to BlackBerry or can I possible fix it myself?

    Ny ideas ... *any.
    12-07-19 08:18 AM
  2. baspeed's Avatar
    I guess I'll have to call TLC. None else had any problems with any keys? Anyone else have to do. Return swap with TlC?
    Attached Thumbnails 'a' button not working properly-16567.jpg  
    12-07-19 09:46 AM
  3. baspeed's Avatar
    just called says open mon-sat and got a machine says they closed.
    12-07-19 09:51 AM
  4. baspeed's Avatar
    just called says open mon-sat and got a machine says they closed.
    Attached Thumbnails 'a' button not working properly-16568.jpg  
    12-07-19 09:52 AM
  5. Chuck Finley69's Avatar
    The person that answer the phone is sick today but handling social media queries from bed
    12-07-19 10:23 AM
  6. baspeed's Avatar
    I wish them the best. Will call Money. thanks for the reply.
    12-07-19 02:05 PM
  7. thinkdan's Avatar
    I'm having some issues with the letter "m". It also requires a harder push than the other ones. My KEY2 LE is about 6 months old and the issue started about 2 weeks ago.

    It still works, but it's specially annoying when typing in a hurry, as I don't press hard enough and have to keep going back to correct.

    I guess I'll have to contact BBMo too.
    baspeed likes this.
    12-08-19 01:48 AM
  8. the_boon's Avatar
    I'm having some issues with the letter "m". It also requires a harder push than the other ones. My KEY2 LE is about 6 months old and the issue started about 2 weeks ago.

    It still works, but it's specially annoying when typing in a hurry, as I don't press hard enough and have to keep going back to correct.

    I guess I'll have to contact BBMo too.
    Yes, definitely request a replacement/repair in this case.

    Let us know of the progress.
    12-08-19 08:38 AM
  9. baspeed's Avatar
    just phoned BlackBerry mobile to fix my 'a' issue. My instructions are to email them my receipt then follow directions. I'm to print the shipping label they send me and send in my phone for repair. they sid 7 to 10 days to fix.

    I'm not to excited to send in all my personal information with my phone.
    12-10-19 04:32 PM
  10. the_boon's Avatar
    just phoned BlackBerry mobile to fix my 'a' issue. My instructions are to email them my receipt then follow directions. I'm to print the shipping label they send me and send in my phone for repair. they sid 7 to 10 days to fix.

    I'm not to excited to send in all my personal information with my phone.
    They may wipe the phone clean anyways.

    Make a backup before you send it!

    And if you do make a backup, might as well factory reset it yourself before sending it?
    12-10-19 04:38 PM
  11. Chuck Finley69's Avatar
    just phoned BlackBerry mobile to fix my 'a' issue. My instructions are to email them my receipt then follow directions. I'm to print the shipping label they send me and send in my phone for repair. they sid 7 to 10 days to fix.

    I'm not to excited to send in all my personal information with my phone.
    Then wipe it before you send it.
    12-10-19 04:39 PM
  12. baspeed's Avatar
    all backed up. ☝
    factory reset before I ship.
    12-10-19 05:48 PM
  13. the_boon's Avatar
    all backed up.
    factory reset before I ship.
    Yep, but make sure to remove your Google account before you factory reset
    12-10-19 06:20 PM

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