1. delbertallan's Avatar
    I am wondering if there has been a fix to the Bluetooth connectivity issue with the KeyE LE and some cars? My particular issue with connecting my phone is that the phone connects fine, but the connection is dropped about a minute or two afterwards.
    06-16-19 05:49 AM
  2. the_boon's Avatar
    I am wondering if there has been a fix to the Bluetooth connectivity issue with the KeyE LE and some cars? My particular issue with connecting my phone is that the phone connects fine, but the connection is dropped about a minute or two afterwards.
    Does your LE connect and maintain the connection just fine on other Bluetooth devices? Is it only with the car?
    06-16-19 01:23 PM
  3. delbertallan's Avatar
    Yes. It connects fine to other devices.
    06-16-19 01:26 PM
  4. delbertallan's Avatar
    Yes. It connects fine to other devices.
    06-16-19 01:45 PM
  5. the_boon's Avatar
    Aside from deleting the LE from your car's settings and trying again, I'm not sure what I could recommend doing.

    Have no issue on my Atomic LE connecting to a Bluetooth FM radio transmitter
    06-16-19 01:52 PM
  6. delbertallan's Avatar
    Thanks. I have tried that with no success. Thanks anyway! Happy father's Day!
    06-16-19 01:59 PM
  7. the_boon's Avatar
    Thanks. I have tried that with no success. Thanks anyway! Happy father's Day!
    Hope it'll be resolved with a future update!

    Same to you!
    06-16-19 02:58 PM
  8. RK_BB's Avatar
    Can you test the connection with a different car? Might be an issue with your car rather than your device.
    06-16-19 03:00 PM
  9. delbertallan's Avatar
    Will do! Thanks!
    06-16-19 05:49 PM
  10. mrsimon's Avatar
    I've had a problem recently whereby the phone connected and could be seen on the car screen (Renault Captur) and I had a good signal, but the phone wouldn't call out via the car audio.
    It had worked in the past.

    I'll try again and see.
    06-17-19 11:08 AM
  11. farusa's Avatar
    You might want to buy a new USB cable; that cured my issues with my Atomic LE.
    06-17-19 10:31 PM
  12. BigAl_BB9900's Avatar
    I am wondering if there has been a fix to the Bluetooth connectivity issue with the KeyE LE and some cars? My particular issue with connecting my phone is that the phone connects fine, but the connection is dropped about a minute or two afterwards.
    Do you have the option of different Bluetooth profiles?

    Unfortunately I can't find the explanatory blurb - but we had issues with almost all phones connecting to specialist bluetooth devices installed in a client's fleet of vans.

    The fix was very simple - we had to prioritise the Hands Free Profile as opposed to the Streaming Profile or vice versa - a bit of fiddling and experimentation, and voila it was sorted.

    I had a similar issue connecting a specialist phone for the elderly to my mother's Golf - I had to change it from Hearing Aid setting to Phone to get it to work properly.

    Do you use Bluetooth on your phone to stream music in your car as well?

    Sorry I can't be clearer but I can't find the support document from a few years ago.

    Hope this helps (at least a bit).
    06-18-19 05:54 AM
  13. BigAl_BB9900's Avatar
    PS Delete all other Bluetooth profiles from your car and phone - and clear the Bluetooth cache on the phone (not sure how you do this on a Key2)
    06-18-19 05:55 AM
  14. BigAl_BB9900's Avatar
    Found the support gumph.... all we had to do was makes sure that the Bluetooth was set to HANDS-FREE (as opposed to Headset).

    Please let us know if your issue has now been fixed.
    06-20-19 05:01 AM

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