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02-13-19 10:51 AM

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bmhillegass87
Q&A Team

For some reason it's not letting me install Pandora. Please see the attached screenshot. I know I can go on APK mirror and get it but I'd rather not do that just wondering if anyone else has seen this before?

Attached Thumbnails

01-25-19 04:37 PM

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conite
Ambassador

Originally Posted by bmhillegass87

For some reason it's not letting me install Pandora. Please see the attached screenshot. I know I can go on APK mirror and get it but I'd rather not do that just wondering if anyone else has seen this before?

It's a regional restriction.

01-25-19 04:46 PM

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Bla1ze

CB OG

Originally Posted by conite

It's a regional restriction.

But OP is on T-Mobile... unless their Google Play account is set to Canada that seems like it's the wider issue where Google Play is messed up and not showing compatible apps. - https://www.androidpolice.com/2019/0...h-all-devices/ Aritcle says games, but I've seen it happen on apps too like Instagram.

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01-25-19 04:55 PM

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bmhillegass87
Q&A Team

Originally Posted by Bla1ze

But OP is on T-Mobile... unless their Google Play account is set to Canada that seems like it's the wider issue where Google Play is messed up and not showing compatible apps. - https://www.androidpolice.com/2019/0...h-all-devices/ Aritcle says games, but I've seen it happen on apps too like Instagram.

Aye. US located bought direct from Best Buy. Only app that it's doing that for. Appreciate feedback from both users!

01-26-19 08:22 AM

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Drg84

you can always sideload the apk if needed. I recommend apkmirror.

01-26-19 01:00 PM

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RK_BB
Trusted Member

Originally Posted by conite

It's a regional restriction.

I am having the same issue after I autoloaded APB242 to a K2 device earlier today.
@bmhillegass87 did you autoload an OS update?

01-26-19 11:23 PM

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bmhillegass87
Q&A Team

Originally Posted by RK_BB

I am having the same issue after I autoloaded APB242 to a K2 device earlier today.
@bmhillegass87 did you autoload an OS update?

Sadly I did not. Simply updates directly from the update section of the device.

01-26-19 11:25 PM

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RK_BB
Trusted Member

Originally Posted by bmhillegass87

Sadly I did not. Simply updates directly from the update section of the device.

This makes this issue unrelated then...I am investigating.

01-26-19 11:26 PM

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RK_BB
Trusted Member

My Google Play app is stuck on "checking for updates"
@bmhillegass87 do you experience the same?

I deleted the app's data to no avail

01-26-19 11:38 PM

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RK_BB
Trusted Member

We are not the only ones it seems. Looks like it happens on a PRIV device in this case:

/ask-question-f432/pandora-updated-no-longer-compatible-priv-1162876/

01-27-19 04:49 PM

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bmhillegass87
Q&A Team

Originally Posted by RK_BB

We are not the only ones it seems. Looks like it happens on a PRIV device in this case:

https://forums.crackberry.com/ask-qu...-priv-1162876/

Most interesting glad I'm not alone. I'll get a support ticket going too.

01-27-19 05:05 PM

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Brandonathaniel

I checked play store for Pandora to try and it doesn't even show up. I use a different platform for music but I was just curious to see.

01-27-19 09:46 PM

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RK_BB
Trusted Member

Originally Posted by Brandonathaniel

I checked play store for Pandora to try and it doesn't even show up. I use a different platform for music but I was just curious to see.

What device / OS are you using?

01-27-19 09:48 PM

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Brandonathaniel

Originally Posted by RK_BB

What device / OS are you using?

Key2 LE Atomic over WiFi network (Suddenlink) here in North Houston.

Android Oreo 8.1.0

It’s not my daily so I only have it on an unlimited call/text plan with US Mobile (no data)

01-27-19 09:52 PM

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Draven2666

Originally Posted by Brandonathaniel

Key2 LE Atomic over WiFi network (Suddenlink) here in North Houston.

Android Oreo 8.1.0

It’s not my daily so I only have it on an unlimited call/text plan with US Mobile (no data)

Same phone, same OS. On Verizon network. Same issue. Does not even show up. When I go to play store on my computer, it tells me my Key2 LE and my Keyone are not compatible with the app.

01-27-19 09:59 PM

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farusa

I have an Atomic LE on AT&T and have Pandora playing in the background as I type this reply.

01-29-19 07:59 AM

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RK_BB
Trusted Member

Pandora confirmed that it's a known issue with BlackBerry devices. They are working on it.

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01-29-19 03:45 PM

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Bracken81

having this issue with instagram and a few other apps too. any word of a hot fix at the min? key2 le atomic also

02-05-19 12:29 PM

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RK_BB
Trusted Member

Originally Posted by Bracken81

having this issue with instagram and a few other apps too. any word of a hot fix at the min? key2 le atomic also

Terrible...Pandora confirmed that it's a BlackBerry specific issue that they are working on it.

Did you open a ticket with Instagram? If so, what are they saying?

02-05-19 12:57 PM

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Bracken81

Not yet, but I'll do that now

02-05-19 01:25 PM

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Exhibit13

About a month ago I had this issue with Instagram. Had to wait till the next ig update was posted to be able to install it.

02-05-19 03:26 PM

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RK_BB
Trusted Member

Originally Posted by Exhibit13

About a month ago I had this issue with Instagram. Had to wait till the next ig update was posted to be able to install it.

Oh dang...are you telling us it will get fixed with the next security update? That's how long we have to wait?

02-05-19 03:28 PM

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Exhibit13

Originally Posted by RK_BB

Oh dang...are you telling us it will get fixed with the next security update? That's how long we have to wait?

No the app update not the os fixed the issue.

02-05-19 03:57 PM

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RK_BB
Trusted Member

Originally Posted by Exhibit13

No the app update not the os fixed the issue.

Oh I see

02-05-19 03:57 PM

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RK_BB
Trusted Member

Fixed!

02-13-19 10:51 AM

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