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  1. bmhillegass87's Avatar
    For some reason it's not letting me install Pandora. Please see the attached screenshot. I know I can go on APK mirror and get it but I'd rather not do that just wondering if anyone else has seen this before?
    Attached Thumbnails Anyone encountered this before?-829.jpg  
    01-25-19 04:37 PM
  2. conite's Avatar
    For some reason it's not letting me install Pandora. Please see the attached screenshot. I know I can go on APK mirror and get it but I'd rather not do that just wondering if anyone else has seen this before?
    It's a regional restriction.
    01-25-19 04:46 PM
  3. Bla1ze's Avatar
    It's a regional restriction.
    But OP is on T-Mobile... unless their Google Play account is set to Canada that seems like it's the wider issue where Google Play is messed up and not showing compatible apps. - https://www.androidpolice.com/2019/0...h-all-devices/ Aritcle says games, but I've seen it happen on apps too like Instagram.
    bmhillegass87 likes this.
    01-25-19 04:55 PM
  4. bmhillegass87's Avatar
    But OP is on T-Mobile... unless their Google Play account is set to Canada that seems like it's the wider issue where Google Play is messed up and not showing compatible apps. - https://www.androidpolice.com/2019/0...h-all-devices/ Aritcle says games, but I've seen it happen on apps too like Instagram.
    Aye. US located bought direct from Best Buy. Only app that it's doing that for. Appreciate feedback from both users!
    01-26-19 08:22 AM
  5. Drg84's Avatar
    you can always sideload the apk if needed. I recommend apkmirror.
    01-26-19 01:00 PM
  6. RK_BB's Avatar
    It's a regional restriction.
    I am having the same issue after I autoloaded APB242 to a K2 device earlier today.
    @bmhillegass87 did you autoload an OS update?
    01-26-19 11:23 PM
  7. bmhillegass87's Avatar
    I am having the same issue after I autoloaded APB242 to a K2 device earlier today.
    @bmhillegass87 did you autoload an OS update?
    Sadly I did not. Simply updates directly from the update section of the device.
    01-26-19 11:25 PM
  8. RK_BB's Avatar
    Sadly I did not. Simply updates directly from the update section of the device.
    This makes this issue unrelated then...I am investigating.
    01-26-19 11:26 PM
  9. RK_BB's Avatar
    My Google Play app is stuck on "checking for updates"
    @bmhillegass87 do you experience the same?

    I deleted the app's data to no avail
    01-26-19 11:38 PM
  10. RK_BB's Avatar
    We are not the only ones it seems. Looks like it happens on a PRIV device in this case:

    /ask-question-f432/pandora-updated-no-longer-compatible-priv-1162876/
    01-27-19 04:49 PM
  11. bmhillegass87's Avatar
    We are not the only ones it seems. Looks like it happens on a PRIV device in this case:

    https://forums.crackberry.com/ask-qu...-priv-1162876/
    Most interesting glad I'm not alone. I'll get a support ticket going too.
    01-27-19 05:05 PM
  12. Brandonathaniel's Avatar
    I checked play store for Pandora to try and it doesn't even show up. I use a different platform for music but I was just curious to see.
    01-27-19 09:46 PM
  13. RK_BB's Avatar
    I checked play store for Pandora to try and it doesn't even show up. I use a different platform for music but I was just curious to see.
    What device / OS are you using?
    01-27-19 09:48 PM
  14. Brandonathaniel's Avatar
    What device / OS are you using?
    Key2 LE Atomic over WiFi network (Suddenlink) here in North Houston.

    Android Oreo 8.1.0

    It’s not my daily so I only have it on an unlimited call/text plan with US Mobile (no data)
    01-27-19 09:52 PM
  15. Draven2666's Avatar
    Key2 LE Atomic over WiFi network (Suddenlink) here in North Houston.

    Android Oreo 8.1.0

    It’s not my daily so I only have it on an unlimited call/text plan with US Mobile (no data)
    Same phone, same OS. On Verizon network. Same issue. Does not even show up. When I go to play store on my computer, it tells me my Key2 LE and my Keyone are not compatible with the app.
    01-27-19 09:59 PM
  16. farusa's Avatar
    I have an Atomic LE on AT&T and have Pandora playing in the background as I type this reply.
    01-29-19 07:59 AM
  17. RK_BB's Avatar
    Pandora confirmed that it's a known issue with BlackBerry devices. They are working on it.
    bmhillegass87 likes this.
    01-29-19 03:45 PM
  18. Bracken81's Avatar
    having this issue with instagram and a few other apps too. any word of a hot fix at the min? key2 le atomic also
    02-05-19 12:29 PM
  19. RK_BB's Avatar
    having this issue with instagram and a few other apps too. any word of a hot fix at the min? key2 le atomic also
    Terrible...Pandora confirmed that it's a BlackBerry specific issue that they are working on it.

    Did you open a ticket with Instagram? If so, what are they saying?
    02-05-19 12:57 PM
  20. Bracken81's Avatar
    Not yet, but I'll do that now
    02-05-19 01:25 PM
  21. Exhibit13's Avatar
    About a month ago I had this issue with Instagram. Had to wait till the next ig update was posted to be able to install it.
    02-05-19 03:26 PM
  22. RK_BB's Avatar
    About a month ago I had this issue with Instagram. Had to wait till the next ig update was posted to be able to install it.
    Oh dang...are you telling us it will get fixed with the next security update? That's how long we have to wait?
    02-05-19 03:28 PM
  23. Exhibit13's Avatar
    Oh dang...are you telling us it will get fixed with the next security update? That's how long we have to wait?
    No the app update not the os fixed the issue.
    02-05-19 03:57 PM
  24. RK_BB's Avatar
    No the app update not the os fixed the issue.
    Oh I see
    02-05-19 03:57 PM
  25. RK_BB's Avatar
    02-13-19 10:51 AM

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