Yesterday 08:42 AM
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  1. ElGorgon's Avatar
    The results!

    BlackBerry support have confirmed that my battery drain in airplane mode is 1% an hour. According to the devices they hold this is normal. They have said I could test the device further in safe mode. But I'm not.

    So there you have it guys. Case closed at last!

    Thank you again for all your support and your humour!
    Too much from my experience. I got mine always in airplane mode at home but Wi-Fi on cause GSM signal here is terrible, and if I let the phone at 100% when I go to sleep, in the morning I got maybe 97 or 98 for sure...not less.
    09-19-19 08:47 AM
  2. Sheila 1705's Avatar
    Hi ElGorgon!

    Yes it is too much. But maybe a future update might fix this. Who knows eh?
    According to some threads some updates do drain the battery.
    09-19-19 09:10 AM
  3. chetmanley's Avatar
    Hi ElGorgon!

    Yes it is too much. But maybe a future update might fix this. Who knows eh?
    According to some threads some updates do drain the battery.
    For comparison sake, my Key2 lost 10% overnight with wifi connected, celluar on, and both Tor and Netguard running in the background.

    So if you're device is loosing 10% in airplane mode, there must be something that's using extra power.
    09-19-19 01:28 PM
  4. Sheila 1705's Avatar
    You are probably right chetmanley. I can't find anything and believe me I've tried.
    BlackBerry support have said it's normal. What more can be done?
    I'm just going to wait another update. That's all I can do now.
    09-19-19 02:00 PM
  5. chetmanley's Avatar
    @Sheila 1705
    If you have developer options enabled, I'd recommend checking the following:

    "Memory" might help to narrow down which app is a resource hog.

    "Running Services" will show which apps are running and how much memory they are using. I've seen apps glitch out and use nearly a GB of memory when they normally use less than 100mb.

    "Inactive Apps" Use this to force any "active apps" to be inactive and see if your battery usage changes overnight.
    09-19-19 02:25 PM
  6. Sheila 1705's Avatar
    Ok will do this now. Thank you!
    I have to chuckle. Each time I state the case is closed the BB community comes to help!
    09-19-19 02:30 PM
  7. yamahammer's Avatar
    Ok will do this now. Thank you!
    I have to chuckle. Each time I state the case is closed the BB community comes to help!
    BTW we never got that screenshot from the Power Centre. Battery, 3 dots, show full device usage... Don't muck with things before doing this simple thing.
    09-19-19 09:02 PM
  8. Sheila 1705's Avatar
    Lord Buckethead!
    Thank you for your post. The screen shots I gave up trying to upload. CB forum app is not allowing me to login for some reason. Despite my many tries in installing and installing.

    But even with chetmanley's suggestions (which I have tried in the past) the drain has remained the same.

    So honestly I've really tried with everything.

    And yes you are right 're doing the simple things first.
    Yesterday 08:42 AM
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