Built for Business - Learn more about BlackBerry KEY2
07-14-19 11:23 PM
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  1. mikelaca's Avatar
    2 questions.
    1. If I have a Mac, how can I follow your second set of instructions, everything there seems to reference Windows.
    2. If I don't want the OTA updated to disable this work, how do I turn off OTA updates as they always seem to alert me after they have been downloaded and are ready for install.
    06-11-19 11:01 PM
  2. Munchkinguy's Avatar
    Not currently working with Rogers on my BBF100-2 non-carrier phone. I called Rogers technical support and the person said that Rogers doesn't do wi-fi calling on non-carrier phones. I am elevating my complaint to the CCTS, so we'll see where that goes.
    06-17-19 10:00 PM
  3. Crusader03's Avatar
    Not currently working with Rogers on my BBF100-2 non-carrier phone. I called Rogers technical support and the person said that Rogers doesn't do wi-fi calling on non-carrier phones. I am elevating my complaint to the CCTS, so we'll see where that goes.
    Went the same route with my NA Silver Edition on Rogers. After a conversation with the President's office, no joy! Total waste of time.
    06-18-19 12:14 AM
  4. Munchkinguy's Avatar
    Were you successful if you enabled wi-fi calling by putting your SIM in a different Rogers device and then swapping it back?
    06-18-19 04:22 PM
  5. Christian_Haitian's Avatar
    All, I've noticed that while wifi calling and plain texting via wifi works with this solution, I'm not able to send texts that have pictures or videos via this solution. Anyone else encounter this issue and have a suggested resolve?

    Thanks
    06-26-19 11:05 AM
  6. Munchkinguy's Avatar
    Rogers Tier 2 Support attempted to enable the device on their VOLTE network but no success.
    07-10-19 11:43 AM
  7. Munchkinguy's Avatar
    From BlackBerry Technical Support:
    Thank you for choosing BlackBerry, unfortunate the BlackBerry keytwo is not compatible for wifi calling. We are currently working on a software launch to help receive wifi calling feature. we do not have a release
    date for the software launch, so you can expect wifi calling to work.
    07-13-19 10:16 AM
  8. jelp2's Avatar
    From BlackBerry Technical Support:
    Thank you for choosing BlackBerry, unfortunate the BlackBerry keytwo is not compatible for wifi calling. We are currently working on a software launch to help receive wifi calling feature. we do not have a release
    date for the software launch, so you can expect wifi calling to work.
    Maybe you should send them this picture so they know it is compatible for Wi-Fi calling.
    Attached Thumbnails Wi-Fi calling working.-screenshot_20190713-161711.jpg  
    07-13-19 03:20 PM
  9. Munchkinguy's Avatar
    On Rogers?
    07-14-19 12:14 AM
  10. jelp2's Avatar
    On Rogers?
    No. It's Tmobile. But they claim it doesn't work either. My point is all the companies stating it's not compatible yet it works just fine with the original modem software.
    07-14-19 12:24 PM
  11. Munchkinguy's Avatar
    I sent my serial number and IMEI to Rogers and they said they tried but were not successful in registering my phone on the network. Then I contacted Blackberry technical support, and they only told me it would not do Wi-Fi calling after I told them I was on Rogers. Good to hear they're working on it, though.
    07-14-19 09:04 PM
  12. stefman722's Avatar
    I switched to Telus a few months ago due to Rogers doing exactly that with me. They wouldn't activate my Key1 for Wi-Fi calling because I didn't buy it from them. I was with them for 15 years and went to Telus and Wi-Fi calling works great. Even MMS works fine!
    07-14-19 11:23 PM
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