Warranty on KEY2 (spacebar)

I got tired of the spacebar not entering a space when clicked or a period when double clicked reliably, so I opened a ticket with BBMo. Note that the spacbar issues an audible click, and tactile feedback for each tap). They had me do a full KB test, and it passed (dialer app/*#2886#, select "Manu" bottom right, look for keyboard, test all keys and spacebar). So I did it again, passed again. Then they had me go to settings/apps and notifications/see all xx apps/tap on three dots/show system/look for "Blackberry Keyboard"/storage/clear data. Then hold power key for 32 seconds and the problem hasn't gone away.

I'm under the 1 year warranty, so my options are a "Repair Process" send mine in for a 7-10 business day turnaround (once received by BBMo), or "Advanced Exchange" where a hold is placed on your credit card (CC) for the retail value of the phone ($600), and BBMo sends you a refurb (with a 30 day return warranty) replacement unit, and you must send your phone in for examination w/in 5 days of receipt. They'll evaluate your phone for liquid or physical damage. If your device clears liquid or physical damage, they'll release the CC hold.

I chose Advanced Exchange. Now I gotta figure out how to transfer (most all) my data from old to refurb.

Advice on transfer app and process appreciated.

Blackberry content transfer app from the playstore. Although I haven't used it myself I will whenever the K3 lands. I also tried the dialer number you posted as my finger scanner doesn't work every time and it passed the test. I have five finger prints installed and have redone them a number of times as well as cleaning the sensor. Space bar also passed the test yet it sometimes doesn't work on the right hand side. Good luck.

I'm still climbing the hill of getting the refurb Key2 fully up to speed. Thee are lots of details we don't usually think about like BT pairing with a car, earpiece, Fitbit, plus home, kid's house, and corporate WiFi... A few apps transferred don't work, so they'll need to be reinstalled. I checked the date code on the refurb>2018/08/21, while the one with the faulty PKB is 2018/09/13. All in all, it takes me about 8 hours to get everything transferred, updated, and checked out.