12-10-18 09:00 PM
44 12
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  1. mhw100's Avatar
    mhw100
    Just received a Silver from Staples.ca and the IMS settings are not connected so no VoLTE. Others here have reported HD voice is working on Telus and Bell. Rogers is still not playing nice with BYOD.
    07-17-18 01:33 PM
  2. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    Was too be expected....
    07-17-18 01:50 PM
  3. mhw100's Avatar
    mhw100
    So now the settings say it's connected but when making a call it doesn't give the HD signal on the call screen.
    07-18-18 09:24 PM
  4. bobshine's Avatar
    bobshine
    Originally Posted by mhw100
    So now the settings say it's connected but when making a call it doesn't give the HD signal on the call screen.
    I believe they have to whitelist the device in their system. Someone hasn’t done their job!
    07-18-18 09:45 PM
  5. mhw100's Avatar
    mhw100
    I don't think they will.
    07-18-18 09:50 PM
  6. bobshine's Avatar
    bobshine
    Originally Posted by mhw100
    I don't think they will.
    Well according to their website they should!

    Unless “support” doesn’t mean that it will work

    Unlocked Silver VoLTE not working on Rogers-img_5871.jpg
    07-18-18 09:59 PM
  7. mhw100's Avatar
    mhw100
    The device supports it but Rogers isn't allowing it with byod. WiFi calling even their own devices isn't working.
    07-18-18 10:08 PM
  8. anon(10387168)'s Avatar
    anon(10387168)
    Just took a look at mine on Rogers, VoLTE and LTE Video Calling toggled on. Alas, says not connected on the IMS Settings screen.
    07-18-18 11:12 PM
  9. anon(10387168)'s Avatar
    anon(10387168)
    Can't even find WiFi calling on my Silver K2 factory unlocked.
    07-18-18 11:13 PM
  10. mhw100's Avatar
    mhw100
    Originally Posted by Crusader03
    Just took a look at mine on Rogers, VoLTE and LTE Video Calling toggled on. Alas, says not connected on the IMS Settings screen.
    Mine is connected but no actual HD in the call screen so I don't think the Connected means anything
    07-18-18 11:23 PM
  11. mhw100's Avatar
    mhw100
    Originally Posted by Crusader03
    Can't even find WiFi calling on my Silver K2 factory unlocked.
    it doesn't show up on the black Rogers ke either.
    07-18-18 11:24 PM
  12. anon(10268214)'s Avatar
    anon(10268214)
    Originally Posted by mhw100
    Mine is connected but no actual HD in the call screen so I don't think the Connected means anything
    Did you try tapping on IMS settings? It should take you to a menu where there is a toggle to switch on Voice over LTE.
    07-18-18 11:31 PM
  13. mhw100's Avatar
    mhw100
    It is switched on and says connected.
    07-18-18 11:33 PM
  14. anon(10387168)'s Avatar
    anon(10387168)
    Originally Posted by mhw100
    It is switched on and says connected.
    These are my 2 screens. Note both toggled on and green, yet IMS says not connected. Go figure.
    Attached Thumbnails Unlocked Silver VoLTE not working on Rogers-6393.jpg  
    07-18-18 11:40 PM
  15. anon(10387168)'s Avatar
    anon(10387168)
    Originally Posted by Crusader03
    These are my 2 screens. Note both toggled on and green, yet IMS says not connected. Go figure.
    Attached Thumbnails Unlocked Silver VoLTE not working on Rogers-6392.jpg  
    07-18-18 11:41 PM
  16. mhw100's Avatar
    mhw100
    Yes both toggled on and connected
    07-18-18 11:46 PM
  17. anon(10268214)'s Avatar
    anon(10268214)
    Originally Posted by mhw100
    It is switched on and says connected.
    That's bizarre. In the past when it wasn't supported for me on Telus, those menus didn't even exist. If it's enabled and on, it should be working. Call tech support, hopefully they can help you troubleshoot what's causing the issue.
    07-19-18 07:35 AM
  18. mhw100's Avatar
    mhw100
    ...interestingly when on a call the status bar says LTE when it would drop down to 4G if VoLTE if the IMS toggle is turned off. This would seem to indicate that VoLTE is working but the "HD" simply isn't appearing on the phone's call screen. Maybe the Silver is connected as it says it is in the settings but just not displaying the HD.
    07-19-18 11:32 AM
  19. anon(10387168)'s Avatar
    anon(10387168)
    Is LTE displayed on notification bar mean VoLTE is active? So when I actually make a call, it shows 4G. I'm confused!
    07-19-18 01:59 PM
  20. mhw100's Avatar
    mhw100
    If it shows 4g during a call then volte is not active assuming it ordinarily displays lte for data.
    07-19-18 02:17 PM
  21. anon(10387168)'s Avatar
    anon(10387168)
    Ok, thanks.
    07-19-18 02:26 PM
  22. anon(10387168)'s Avatar
    anon(10387168)
    Originally Posted by mhw100
    Just received a Silver from Staples.ca and the IMS settings are not connected so no VoLTE. Others here have reported HD voice is working on Telus and Bell. Rogers is still not playing nice with BYOD.
    Yup, just spent over an hour with tech support. Not offered and no news about offering it. For all of us who need it and are complaining about it. Let's all call and threaten to leave Rogers! I have done my part today! If we apply pressure and all BYOD people speak up, they will be forced to change like BELL and Telus! Who's with me?!? Please share this BYOD (Bring Your Own Device) with other forums and ask them to also canvass Rogers with complaints. Cheers,
    07-19-18 02:34 PM
  23. mhw100's Avatar
    mhw100
    Originally Posted by Crusader03
    Yup, just spent over an hour with tech support. Not offered and no news about offering it. For all of us who need it and are complaining about it. Let's all call and threaten to leave Rogers! I have done my part today! If we apply pressure and all BYOD people speak up, they will be forced to change like BELL and Telus! Who's with me?!? Please share this BYOD (Bring Your Own Device) with other forums and ask them to also canvass Rogers with complaints. Cheers,
    But mine is working on the Silver from Walmart.ca absent the HD indicator discussed above.
    07-19-18 02:44 PM
  24. anon(10387168)'s Avatar
    anon(10387168)
    Just to be clear, when you make a call, it does not show 4G? What does it display during a call? Can you post a screen shot? Thanks,
    07-19-18 02:48 PM
  25. mhw100's Avatar
    mhw100
    LTE
    07-19-18 02:48 PM
44 12
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