1. Laramie50's Avatar
    I'm surprised there hasn't been more reports here on the terrible quality of the microphone on the KEY² when using WhatsApp or Duo video calling for instance. I can barely make myself heard and whenever I can I just switch to a computer to carry on a conversation. My daughter is spending the year abroad and we video call quite a bit. The experience has proven to be quite frustrating...No problem on KEY1 as I recall.
    08-12-18 02:37 PM
  2. Narhim's Avatar
    have the same, no clue what's causing it though...
    Interestingly, had this only when calling my gf who has an iphone. My mum has a Samsung, my best friend nexus 5 and I have no issues with the video calls.
    08-12-18 03:33 PM
  3. Laramie50's Avatar
    have the same, no clue what's causing it though...
    Interestingly, had this only when calling my gf who has an iphone. My mum has a Samsung, my best friend nexus 5 and I have no issues with the video calls.
    Interesting. Everyone else has an iPhone in my house so could not try it with a different phone.
    08-12-18 04:16 PM
  4. Haseier's Avatar
    did you find a solution for your problem? its annoying me so much
    08-12-18 05:04 PM
  5. Jake2826's Avatar
    Bump. If you have Twitter, you can also contact BlackBerry Mobile @bbmobile and let them know about this issue there.

    Posted via CB10
    08-12-18 07:45 PM
  6. Laramie50's Avatar
    Bump. If you have Twitter, you can also contact BlackBerry Mobile @bbmobile and let them know about this issue there.

    Posted via CB10
    I emailed BlackBerry Support about this yesterday. Waiting for a response.
    08-13-18 12:37 AM
  7. Laramie50's Avatar
    Agree. It's actually more than just annoying if you need to cut a conversation short because of that, which I've had to do a few times. Really hope there is a possible fix to that.
    08-13-18 12:40 AM
  8. the_boon's Avatar
    How's regular voice calls on whatsapp? Is it just the video that's bad?
    08-13-18 04:02 AM
  9. 4everForever's Avatar
    I think i have the same issue, my girlfriend also couldn't hear me over the WeChat video call, she has a galaxy S8 though.
    08-13-18 05:37 AM
  10. Laramie50's Avatar
    How's regular voice calls on whatsapp? Is it just the video that's bad?
    I'll try that as soon as I can. It should be like a regular voice call though and work fine. I'll it give it a shot though.
    The problem is it's terrible. I could deal with average but having to cut a conversation short is another matter altogether.
    08-13-18 06:13 AM
  11. the_boon's Avatar
    I'll try that as soon as I can. It should be like a regular voice call though and work fine. I'll it give it a shot though.
    The problem is it's terrible. I could deal with average but having to cut a conversation short is another matter altogether.
    So some software bug is giving crap voice quality when the camera and mic are being used at the same time it seems
    xubabi likes this.
    08-13-18 07:55 AM
  12. Haseier's Avatar
    Yes, thats right. If only the microphone in a call for Whatsapp/DUO its working. But only when camera gets up in a call. Its working fine with snapchat when taking video for story, but as soon as I start a Video call in same app the voice got so low so it can't be heared.
    08-13-18 09:32 AM
  13. Laramie50's Avatar
    https://blackberrymobile.com/contact-us/

    Let them know about the issue!
    08-14-18 01:24 AM
  14. Dunt Dunt Dunt's Avatar
    Ought to be a beta report system to report these different bugs...
    08-14-18 10:42 AM
  15. Cyberdyne Warrior's Avatar
    I'm having the same problem making WhatsApp video calls to my girlfriend (who's using an iPhone 7). It's usually so bad I have to stop the call and switch to FaceTime (on my Mac).
    Yesterday 12:42 PM
  16. nbaliga's Avatar
    I was worried a out this, but did a Whatsapp video chat with the family today and no issues. I explicitly asked if audio was loud and clear.
    Yesterday 05:08 PM
  17. TheBond's Avatar
    I was worried a out this, but did a Whatsapp video chat with the family today and no issues. I explicitly asked if audio was loud and clear.
    That's actually a worse thing. If its working for you, then this might be another hardware issue.
    Perhaps you've got a newer build than these guys. Have you also tried Duo and Skype?
    Yesterday 06:08 PM
  18. Kraeutermann's Avatar
    That's actually a worse thing. If its working for you, then this might be another hardware issue.
    Perhaps you've got a newer build than these guys. Have you also tried Duo and Skype?
    How can it be a hardware issue if phone call quality is ok.
    Yesterday 07:12 PM
  19. TheBond's Avatar
    How can it be a hardware issue if phone call quality is ok.
    The camera and mic working together. Might be something blown off. Either it should be failing for everyone or fair few.
    Having someone who has it working means, it could be that he has that others dont.

    It may still be a software issue and doing a factory reset may fix it. Sometimes some apps in-conjuction to each other can block certain hardware features.
    Yesterday 07:26 PM
  20. Kraeutermann's Avatar
    The camera and mic working together. Might be something blown off. Either it should be failing for everyone or fair few.
    Having someone who has it working means, it could be that he has that others dont.

    It may still be a software issue and doing a factory reset may fix it. Sometimes some apps in-conjuction to each other can block certain hardware features.
    I just seems like a very hardware fault. I have no guess what kind of variable hardware fault would cause this...

    We will see...
    Yesterday 07:31 PM
  21. the_boon's Avatar
    I still vote for software issue if normal phone calls are crystal clear, and front facing camera is ok.
    Today 05:11 AM
  22. Vistaus's Avatar
    Interesting that this is such an issue with some apps as it works fine with BBM video chats, at least in my experience. Very clear audio.
    Today 12:04 PM
  23. Laramie50's Avatar
    I'll give it a try tonight with Duo, BBM and Skype.
    Today 01:00 PM
  24. xtef's Avatar
    I've been using Duo for video chatting and have not experienced this issue. I am coming through loud and clear to the people I video chat with. I don't have Whatsapp installed and have never used it.
    Today 03:14 PM
  25. Laramie50's Avatar
    So tried Duo and BBM (couldn't do Skype). Sound is terrible on BBM (somewhat like WhatsApp) and fine with DUO.
    I don't get it, completely inconsistent, depending on the app...
    Last edited by Laramie50; Today at 04:42 PM.
    Today 03:39 PM

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