TCL has had my phone for repair for almost two months!!
Hey folks, I'm not sure if this is the right place to post this, but here's my problem: I've been a faithful Blackberry user for several years. I had a KeyOne, and later upgraded to a KeyTwo. The KeyTwo is one of the best phones I've ever owned. I love that thing.
I purchased the KeyTwo in November 2019. The spacebar on the keyboard started failing in July 2020 so I sent it into TCL for repair. They received the device August 6.
Since then, I've been requesting updates on the phone, and they keep telling me they don't have the parts to repair it. They have had it almost two months now, and the darn warranty is going to expire soon. They won't compensate me by sending me a new or refurbished phone.
I bought the phone from GoTalk which is an authorized retailer. I've left a message with their support folks to see if they can do anything, but I doubt it.
Do I have any further recourse? Is my phone just... gone? What do you guys suggest, and have any of you dealt with this BS before?