1. Paul Magill's Avatar
    Could someone give me some basic advice on how to do this, as I don't want to delete the wrong thing.
    I cant sent or receive emails anymore so have had advice to try this.

    In deleting email, which of these is the correct one, as they all detail my email address:

    1. "Blackberry Hub+ Account"
    2. "Google"
    3. "Blackberry Inbox app".

    I am quite worried to try "Restore Factory Settings" - not sure what I will and wont lose from doing that.
    09-11-19 03:59 PM
  2. Bla1ze's Avatar
    "Blackberry Hub+ Account"
    ^^ That one. Alternatively, you can just open Hub+ Inbox, go to Settings, Manage accounts and delete your email account

    Re: Factory Reset. That will wipe your whole device.
    09-11-19 04:08 PM
  3. Paul Magill's Avatar
    Cool, working on this, have deleted my email account.
    Struggling to create a new one.

    Message I get is "your account..... cant be authenticated. Update your account settings and try again"

    It asked me to create a password, which I did, and now it doesn't like it.

    Maybe I should shut down, and open up again and see if it works
    09-11-19 04:43 PM
  4. Paul Magill's Avatar
    Used an old password, not the new and have created it, cheers.
    Lets now see if it works or not
    09-11-19 04:44 PM
  5. Paul Magill's Avatar
    thanks very much for your help, its all working now
    09-11-19 05:24 PM

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