I purchased a Black KEY2 last Friday and spent until Sunday setting it up over WiFi. On Sunday I installed the SIM card from my PRIV and it connected to the AT&T network just fine. I made a few calls and I was somewhat taken aback with the, in my opinion, subpar call clarity/quality. The voice clarity/quality in comparison to my PRIV is quite noticeable... the callers voices are not crisp or clear and on some occasions not understandable. I did contact BlackBerry Mobile Support by email and I have a ticket open regarding this. I did receive an email reply which referenced the Network Differences between the KEY2 and PRIV. The email included this statement... "Our best recommendation its to contact your network carrier to make sure the network settings are the best on your device to get the best signal possible to improve your calls." Additionally, I had a conversation with them on the phone yesterday and it was suggested to install a fresh SIM card from AT&T which I did yesterday. The first call I made to my daughter in California as soon as I left the AT&T store sounded great!!! At that point I figured problem solved...but upon getting back to my house I made some more calls and the voice clarity/quality was like it was previously. Interestingly enough, I have much better 4G LTE signal strength in my house on the KEY2 than I had with my PRIV. On my PRIV I had 2-3 bars and on the KEY2 I mostly have 4-5 bars showing.
With all that being said, my question is as the thread title says. For KEY2 owners on the AT&T network what is your experience regarding call quality? Is it clear or are you possibly experiencing what I am experiencing? I would appreciate hearing from KEY2 owners on AT&T regarding this issue. My ticket will remain open with BlackBerry Mobile Support until Friday and I am well within my 14 day exchange period to get a replacement device from Best Buy which BlackBerry Support suggested if this issue is not resolved. I haven't contacted AT&T, other than getting a new SIM card, but I'm not sure there is anything they can do on their end that might correct this. I will include below a copy of the response from I received from BlackBerry Mobile Support.
Thanks in advance for any insight or assistance to this issue.
Bob
Here is the email I received from BlackBerry Mobile Support.
Blackberry Technical Support
Oct 16, 2018, 2:51 AM (1 day ago)
to Robert
Hello,Robert
Thank you for contacting BlackBerry® Mobile support. We appreciate your interest in our products,about your question;The voice clarity will depend on the network,there are differences between the two devices here they are:
Blackberry key 2
Network Technology
GSM / HSPA / LTE
2G bands GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2 (BBF100-6 model only)
3G bands HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100
4G bands LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 13(700), 17(700), 19(800), 20(800), 26(850), 28(700), 32(1500), 38(2600), 39(1900), 40(2300), 41(2500) - EU, Africa, AU (BBF100-1)
LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 13(700), 14(700), 17(700), 20(800), 28(700), 29(700), 30(2300), 38(2600), 39(1900), 40(2300), 41(2500), 66(1700/2100) - Canada, US, LATAM (BBF100-2)
LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 13(700), 17(700), 19(800), 20(800), 26(850), 28(700), 32(1500), 38(2600), 39(1900), 40(2300), 41(2500) - ME, APAC, India (BBF100-6)
LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 13(700), 17(700), 20(800), 26(850), 28(700), 38(2600), 39(1900), 40(2300), 41(2500) - China (BBF100-4)
Speed HSPA 42.2/5.76 Mbps, LTE-A (3CA) Cat11 600/75 Mbps
Blackberry Priv
Network Technology
GSM / HSPA / LTE
2G bands GSM 850 / 900 / 1800 / 1900
3G bands HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100 - USA (STV100-1), Europe (STV100-4)
4G bands LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 12(700), 17(700), 20(800), 29(700), 30(2300) - USA (STV100-1)
LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 7(2600), 8(900), 13(700), 17(700), 20(800), 28(700) - Europe (STV100-4)
Speed HSPA 42.2/5.76 Mbps, LTE-A (3CA) Cat9 450/50 Mbps
Our best recommendation its to contact your network carrier to make sure the network settings are the best on your device to get the best signal possible to improve your calls.
The case number will be set as resolved and proceed to be closed but do not worry, if you need anything else you can reply to this email on the next 5 days, contact us via web form
https://blackberrymobile.com/contact-us/ or support numbers
https://blackberrymobile.com/hotline...ervice-center/
(Your account information will still remain on our records for any future contact).
In case you need any more information please reply to this email or call us at 1-855-223-4034
Also, I’d like to inform that once the case is closed, you will receive an email with a link to a survey where you can provide us your feedback regarding your support and device experience. Your feedback will be truly appreciated.
Regards,
BlackBerry® Mobile Care
https://blackberrymobile.com/hotline...ervice-center/