10-20-19 11:36 AM
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  1. Crusader03's Avatar
    Almost sounds like a brush off but it could be the loss of context in email
    Oh, it's a loss alright Chuck.
    02-12-19 10:16 PM
  2. Crusader03's Avatar
    @Smokeaire, they are baiting me into the Frey, and I really, really want to engage! I shall however, resist!
    Smokeaire and moosbb like this.
    02-12-19 10:27 PM
  3. Smokeaire's Avatar
    @Smokeaire, they are baiting me into the Frey, and I really, really want to engage! I shall however, resist!
    I applaud your strength. You are the better person. You have my respect while another has lost it. PDFTT
    Last edited by Smokeaire; 02-13-19 at 10:52 AM.
    Bob80220 and Crusader03 like this.
    02-13-19 04:15 AM
  4. Bob80220's Avatar
    I applaud your strength. You are the better person. You have my respect while another has lost it. PDFTT
    Agreed... I am on a number of Forums and unfortunately there are always some members on Forums that make it their mission to... wait for it...



    Bob
    Crusader03 likes this.
    02-13-19 01:06 PM
  5. Smokeaire's Avatar
    Agreed... I am on a number of Forums and unfortunately there are always some members on Forums that make it their mission to... wait for it...

    https://photos.smugmug.com/photos/i-...-QtVpHrp-S.gif

    Bob
    I think you just might have become a Sous-chef.
    Bob80220 and Crusader03 like this.
    02-13-19 01:11 PM
  6. Crusader03's Avatar
    I think you just might have become a Sous-chef.
    I love that guy! Hordy, flordy, mordy!!
    Bob80220 likes this.
    02-13-19 02:01 PM
  7. Crusader03's Avatar
    Just received a follow up call from BBMo this morning. Case is left open, follow up call every Friday setup. He also mentioned that there should be further tweaking in the next couple of updates. . Something for us to look forward to. Cheers,
    RK_BB, Bob80220, Smokeaire and 1 others like this.
    02-13-19 02:08 PM
  8. conite's Avatar
    I love that guy! Hordy, flordy, mordy!!
    I think you just might have become a Sous-chef.
    Agreed... I am on a number of Forums and unfortunately there are always some members on Forums that make it their mission to... wait for it...

    https://photos.smugmug.com/photos/i-...-QtVpHrp-S.gif

    Bob
    Please stay on topic.
    02-13-19 03:14 PM
  9. Crusader03's Avatar
    Please stay on topic.
    Troll!
    Bob80220 likes this.
    02-13-19 03:15 PM
  10. RK_BB's Avatar
    Please stay on topic.
    LOL!
    Crusader03 and Bob80220 like this.
    02-13-19 03:15 PM
  11. conite's Avatar
    Fyi, no update to the keyboard app in Feb patch. Still v3.4.1.16301.
    Smokeaire, Crusader03 and Bob80220 like this.
    02-13-19 03:35 PM
  12. Crusader03's Avatar
    Fyi, no update to the keyboard app in Feb patch. Still v3.4.1.16301.
    Good to know, perhaps March then? We have waited this long, a couple more updates won't break the camels back.
    02-13-19 03:37 PM
  13. conite's Avatar
    Good to know, perhaps March then? We have waited this long, a couple more updates won't break the camels back.
    It doesn't preclude the possibility of fixes on the lower driver/API layer.
    Smokeaire, Crusader03 and Bob80220 like this.
    02-13-19 03:38 PM
  14. Crusader03's Avatar
    It doesn't preclude the possibility of fixes on the lower driver/API layer.
    I am not too technically savy, what is a "Lower driver/API layer? Thanks,
    02-13-19 03:40 PM
  15. Smokeaire's Avatar
    Please stay on topic.
    Touche'
    Bob80220 likes this.
    02-13-19 03:42 PM
  16. RK_BB's Avatar
    It doesn't preclude the possibility of fixes on the lower driver/API layer.
    Fyi, no update to the keyboard app in Feb patch. Still v3.4.1.16301.
    Think of it as how the OS "speaks" to the keyboard.
    Look at the turn this thread took in just one day! Thank you very much for this terrific insight - I mean it
    Smokeaire, Crusader03 and Bob80220 like this.
    02-13-19 03:42 PM
  17. conite's Avatar
    I am not too technically savy, what is a "Lower driver/API layer? Thanks,
    Think of it as how the OS "speaks" to the keyboard hardware.
    Crusader03, Bob80220 and Smokeaire like this.
    02-13-19 03:42 PM
  18. Crusader03's Avatar
    Think of it as how the OS "speaks" to the keyboard.
    Hmmm, sounds promising perhaps. Thanks for the laymen terms explanation. Appreciated,
    Last edited by Crusader03; 02-13-19 at 04:53 PM.
    Bob80220 likes this.
    02-13-19 03:43 PM
  19. Bob80220's Avatar
    Look at the turn this thread took in just one day! Thank you very much for this terrific insight - I mean it
    What a difference a day can make... 👍😁

    Bob
    Crusader03 likes this.
    02-13-19 04:53 PM
  20. Smokeaire's Avatar
    What a difference a day can make...

    Bob
    Along with a heavy hand.
    Crusader03 and Bob80220 like this.
    02-13-19 05:13 PM
  21. Bob80220's Avatar
    Along with a heavy hand.
    Dunno... but hopefully all of us active participants in this thread have done some self reflection.

    I think sometimes there are some here that lose sight of the fact we are all hopefully working for the common good and successful resolution to an issue with our KEY2'S ... ooopppsss, there's that word again... hahaha

    Bob
    Crusader03 likes this.
    02-13-19 05:41 PM
  22. Chuck Finley69's Avatar
    Agreed... I am on a number of Forums and unfortunately there are always some members on Forums that make it their mission to... wait for it...

    https://photos.smugmug.com/photos/i-...-QtVpHrp-S.gif

    Bob
    That looks almost like the guy on my drivers license photo...
    02-13-19 09:38 PM
  23. Chris_R's Avatar
    :-) are you Danish, or a chef? Or both...? Lol
    02-14-19 03:39 AM
  24. Bob80220's Avatar
    Interestingly enough, I got this email response from BBMo today. It is hopeful and very telling. @conite, how would you interpret "Common Issue" ? Not specific, but Common. Cheers,


    Good morning dear Damien


    The case was properly escalated when this ticket was created, like you said, you can see a tiny improvement on the sensitivity of the PKB, however we are asking for permission on your end to set the case as resolve since the Tier3 department they already know this is a common issue and they're already working on so on our end no further steps can be taken, this issue will be fixed within the future updates. I also left this information on your voicemail.


    Kind regards!

    Thank you for your response. I would however prefer to leave the ticket open as the issue persists. Thank you,


    Sent from Damien's Blackberry K2

    Show quoted text
    The response I just received from BlackBerry Technical Support is somewhat interesting and contradicting to this response. In my reply I inquired as to the reason for this PKB sensitivity issue, software or hardware, as well as if a replacement device would be refurbished. Below is the response I just received...

    "This is a hardware issue, the device that will be sent is refurbished.

    And also the device that gets sent works fine.

    Best regards"

    So which is it? Software or hardware? Inquiring minds want to know...

    Bob
    02-14-19 10:32 AM
  25. Chuck Finley69's Avatar
    The response I just received from BlackBerry Technical Support is somewhat interesting and contradicting to this response. In my reply I inquired as to the reason for this PKB sensitivity issue, software or hardware, as well as if a replacement device would be refurbished. Below is the response I just received...

    "This is a hardware issue, the device that will be sent is refurbished.

    And also the device that gets sent works fine.

    Best regards"

    So which is it? Software or hardware? Inquiring minds want to know...

    Bob
    So when I said earlier, it sounds like a brush off or perhaps loss of context in email, you’ll see my comment was serious...

    That response doesn’t sound like wanting to help, but more of a “I've had enough with this file, case or problem and don’t want to help anymore.” Regardless of whether that’s intent or not, to me, that’s how it comes across.

    Chef Chuck ;-)
    02-14-19 10:46 AM
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