1. TheBond's Avatar
    I already cleared, turned off, re-installed, changed normal / beta test version of the BB Keyboard.
    No results.
    Hmm, as mentioned above. Please raise a support request. It could be hardware issue on yours. Your video is pretty clear.
    12-03-18 01:58 AM
  2. pagnabros's Avatar
    my phone had no fall trauma or contact with liquids. I've just opened a bug report with this same title on the beta center code
    12-03-18 02:19 AM
  3. RK_BB's Avatar
    I've just opened a bug report with this same title on the beta center code
    Can yo also open a case by using the support app on your device?
    12-03-18 02:30 AM
  4. pagnabros's Avatar
    excuse the ignorance, but which app do you mean?
    12-03-18 06:30 AM
  5. Smokeaire's Avatar
    excuse the ignorance, but which app do you mean?
    The "Support Center" app on your phone.
    12-03-18 06:50 AM
  6. pagnabros's Avatar
    I don't find it in Launcher or in Play Store
    12-03-18 08:31 AM
  7. Smokeaire's Avatar
    I don't find it in Launcher or in Play Store
    It with all your other apps.
    12-03-18 08:44 AM
  8. pagnabros's Avatar
    I think that this app isn't in European devices
    Attached Thumbnails Physical Keyboard use randomly activates Pointer/Cursor Mode issue-screenshot_20181203-145328.jpg   Physical Keyboard use randomly activates Pointer/Cursor Mode issue-screenshot_20181203-145323.jpg   Physical Keyboard use randomly activates Pointer/Cursor Mode issue-screenshot_20181203-145317.jpg   Physical Keyboard use randomly activates Pointer/Cursor Mode issue-screenshot_20181203-145311.jpg  
    12-03-18 08:59 AM
  9. Smokeaire's Avatar
    I think that this app isn't in European devices
    I guess you can always call whatever European support number there is.
    12-03-18 09:29 AM
  10. RK_BB's Avatar
    I don't find it in Launcher or in Play Store
    Here is the Italian support center information:

    Service Trade SpA
    Via Palazzon, 46/C35010 Campodoro (PD)
    Campodoro,Italy
    Phone: (+39)199-309-314
    Website: www.stitaly.it
    Email: helpdesk@stitaly.it
    Crusader03 likes this.
    12-03-18 10:13 AM
  11. pagnabros's Avatar
    Thank you very much
    12-03-18 01:59 PM
  12. RK_BB's Avatar
    Thank you very much
    Did you open a case?
    12-04-18 12:01 PM
  13. pagnabros's Avatar
    I sent an email to helpdesk@stitaly.it, I'm waiting for answer.
    RK_BB likes this.
    12-04-18 12:19 PM
  14. Smokeaire's Avatar
    Update downloading now for my factory unlocked Key². Now I'll see how much this improves the issue.

    Let the keyboard testing begin.
    Last edited by Smokeaire; 12-07-18 at 09:49 AM.
    12-07-18 09:34 AM
  15. RK_BB's Avatar
    Downloaded and installed. The bug is still here unfortunately.
    Crusader03 likes this.
    12-07-18 11:23 AM
  16. Smokeaire's Avatar
    The swipe up word replacement issue is still there.
    12-07-18 12:01 PM
  17. Crusader03's Avatar
    Word swipe and sym still an issue for me. Muted a bit mind you. Disappointing as our typing experience takes most of the joy out of the phone.
    12-07-18 12:09 PM
  18. RK_BB's Avatar
    Clear the keyboard app cache, kill the app and restart typing. We might still have some left overs from last night's dinner in the cache memory...

    Looks like it's doing a little better since. Check it out and report please.
    Crusader03 likes this.
    12-07-18 12:17 PM
  19. Bob80220's Avatar

    Looks like it's doing a little better since. Check it out and report please.
    I think it might be your imagination with wanting it to be better... hahaha It's still hinkey for me. Hopefully a fix will come in the keyboard update which I believe is in the works... fingers crossed.

    Bob
    12-07-18 12:37 PM
  20. RK_BB's Avatar
    I think it might be your imagination with wanting it to be better... hahaha It's still hinkey for me. Hopefully a fix will come in the keyboard update which I believe is in the works... fingers crossed.

    Bob
    Agreed! I cleared the cache and killed the app. Didn't help as the bug is back...

    If I may, how do you know a keyboard app update is in the works?
    12-07-18 12:39 PM
  21. Bob80220's Avatar

    If I may, how do you know a keyboard app update is in the works?
    It's based on my working with an exchange of emails over this issue with BBMo Technical Support when they inquired about which version I was on and when last updated. After providing them this information their comment was to please update them if there is any change in any update I receive in the future.

    Maybe that's wishful thinking but I prefer to be optimistic and I'm looking for an update to roll out soon.

    Bob
    12-07-18 12:50 PM
  22. RK_BB's Avatar
    It's based on my working with an exchange of emails over this issue with BBMo Technical Support when they inquired about which version I was on and when last updated. After providing them this information their comment was to please update them if there is any change in any update I receive in the future.

    Maybe that's wishful thinking but I prefer to be optimistic and I'm looking for an update to roll out soon.

    Bob
    Are you on the beta version of the keyboard app? If so, what is your app version?
    12-07-18 12:55 PM
  23. Bob80220's Avatar
    Are you on the beta version of the keyboard app? If so, what is your app version?
    I am... version 3.4.1.16225 last updated 22 October, 2018

    Bob
    12-07-18 01:06 PM
  24. RK_BB's Avatar
    I am... version 3.4.1.16225 last updated 22 October, 2018

    Bob
    We are both on Beta it seems. Wondering if rolling back to Public will do anything.
    Crusader03 likes this.
    12-07-18 01:07 PM
  25. Crusader03's Avatar
    We are both on Beta it seems. Wondering if rolling back to Public will do anything.
    I'm on the Beta version too. Interesting theory if the non beta will be beneficial. If you try it, can you please report back? Cheers,
    12-07-18 01:14 PM
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