Physical Keyboard use randomly activates Pointer/Cursor Mode issue.

02-03-20 08:18 PM

tools

2,147

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13316472&viewfull=1#post13316472

TheBond
Trusted Member

Originally Posted by pagnabros

I already cleared, turned off, re-installed, changed normal / beta test version of the BB Keyboard.
No results.

Hmm, as mentioned above. Please raise a support request. It could be hardware issue on yours. Your video is pretty clear.

12-03-18 12:58 AM

Like 0

43

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13316476&viewfull=1#post13316476

pagnabros

my phone had no fall trauma or contact with liquids. I've just opened a bug report with this same title on the beta center code

12-03-18 01:19 AM

Like 0

5,754

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13316478&viewfull=1#post13316478

RK_BB
Trusted Member

Originally Posted by pagnabros

I've just opened a bug report with this same title on the beta center code

Can yo also open a case by using the support app on your device?

12-03-18 01:30 AM

Like 0

43

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13316505&viewfull=1#post13316505

pagnabros

excuse the ignorance, but which app do you mean?

12-03-18 05:30 AM

Like 0

4,113

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13316512&viewfull=1#post13316512

Smokeaire

Originally Posted by pagnabros

excuse the ignorance, but which app do you mean?

The "Support Center" app on your phone.

12-03-18 05:50 AM

Like 0

43

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13316542&viewfull=1#post13316542

pagnabros

I don't find it in Launcher or in Play Store

12-03-18 07:31 AM

Like 0

4,113

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13316545&viewfull=1#post13316545

Smokeaire

Originally Posted by pagnabros

I don't find it in Launcher or in Play Store

It with all your other apps.

12-03-18 07:44 AM

Like 0

43

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13316550&viewfull=1#post13316550

pagnabros

I think that this app isn't in European devices

Attached Thumbnails

12-03-18 07:59 AM

Like 0

4,113

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13316556&viewfull=1#post13316556

Smokeaire

Originally Posted by pagnabros

I think that this app isn't in European devices

I guess you can always call whatever European support number there is.

12-03-18 08:29 AM

Like 0

5,754

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13316568&viewfull=1#post13316568

RK_BB
Trusted Member

Originally Posted by pagnabros

I don't find it in Launcher or in Play Store

Here is the Italian support center information:

Service Trade SpA
Via Palazzon, 46/C35010 Campodoro (PD)
Campodoro,Italy
Phone: (+39)199-309-314
Website: www.stitaly.it
Email: [email protected]

anon(10387168) likes this.

12-03-18 09:13 AM

Like 1

43

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13316686&viewfull=1#post13316686

pagnabros

Thank you very much

12-03-18 12:59 PM

Like 0

5,754

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13317115&viewfull=1#post13317115

RK_BB
Trusted Member

Originally Posted by pagnabros

Thank you very much

Did you open a case?

12-04-18 11:01 AM

Like 0

43

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13317129&viewfull=1#post13317129

pagnabros

I sent an email to [email protected], I'm waiting for answer.

RK_BB likes this.

12-04-18 11:19 AM

Like 1

4,113

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13318453&viewfull=1#post13318453

Smokeaire

Update downloading now for my factory unlocked Key². Now I'll see how much this improves the issue.

Let the keyboard testing begin.

Last edited by Smokeaire; 12-07-18 at 08:49 AM.

12-07-18 08:34 AM

Like 0

5,754

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13318530&viewfull=1#post13318530

RK_BB
Trusted Member

Downloaded and installed. The bug is still here unfortunately.

anon(10387168) likes this.

12-07-18 10:23 AM

Like 1

4,113

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13318542&viewfull=1#post13318542

Smokeaire

The swipe up word replacement issue is still there.

12-07-18 11:01 AM

Like 0

3,095

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13318550&viewfull=1#post13318550

anon(10387168)

Word swipe and sym still an issue for me. Muted a bit mind you. Disappointing as our typing experience takes most of the joy out of the phone.

12-07-18 11:09 AM

Like 0

5,754

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13318555&viewfull=1#post13318555

RK_BB
Trusted Member

Clear the keyboard app cache, kill the app and restart typing. We might still have some left overs from last night's dinner in the cache memory...

Looks like it's doing a little better since. Check it out and report please.

anon(10387168) likes this.

12-07-18 11:17 AM

Like 1

2,839

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13318565&viewfull=1#post13318565

Bob80220
Trusted Member

Originally Posted by RK_BB

Looks like it's doing a little better since. Check it out and report please.

I think it might be your imagination with wanting it to be better... hahaha It's still hinkey for me. Hopefully a fix will come in the keyboard update which I believe is in the works... fingers crossed.

Bob

12-07-18 11:37 AM

Like 0

5,754

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13318566&viewfull=1#post13318566

RK_BB
Trusted Member

Originally Posted by Bob80220

I think it might be your imagination with wanting it to be better... hahaha It's still hinkey for me. Hopefully a fix will come in the keyboard update which I believe is in the works... fingers crossed.

Bob

Agreed! I cleared the cache and killed the app. Didn't help as the bug is back...

If I may, how do you know a keyboard app update is in the works?

12-07-18 11:39 AM

Like 0

2,839

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13318571&viewfull=1#post13318571

Bob80220
Trusted Member

Originally Posted by RK_BB

If I may, how do you know a keyboard app update is in the works?

It's based on my working with an exchange of emails over this issue with BBMo Technical Support when they inquired about which version I was on and when last updated. After providing them this information their comment was to please update them if there is any change in any update I receive in the future.

Maybe that's wishful thinking but I prefer to be optimistic and I'm looking for an update to roll out soon.

Bob

12-07-18 11:50 AM

Like 0

5,754

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13318575&viewfull=1#post13318575

RK_BB
Trusted Member

Originally Posted by Bob80220

It's based on my working with an exchange of emails over this issue with BBMo Technical Support when they inquired about which version I was on and when last updated. After providing them this information their comment was to please update them if there is any change in any update I receive in the future.

Maybe that's wishful thinking but I prefer to be optimistic and I'm looking for an update to roll out soon.

Bob

Are you on the beta version of the keyboard app? If so, what is your app version?

12-07-18 11:55 AM

Like 0

2,839

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13318579&viewfull=1#post13318579

Bob80220
Trusted Member

Originally Posted by RK_BB

Are you on the beta version of the keyboard app? If so, what is your app version?

I am... version 3.4.1.16225 last updated 22 October, 2018

Bob

12-07-18 12:06 PM

Like 0

5,754

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13318581&viewfull=1#post13318581

RK_BB
Trusted Member

Originally Posted by Bob80220

I am... version 3.4.1.16225 last updated 22 October, 2018

Bob

We are both on Beta it seems. Wondering if rolling back to Public will do anything.

anon(10387168) likes this.

12-07-18 12:07 PM

Like 1

3,095

https://forums.crackberry.com/showthread.php?t=1155317&s=&p=13318584&viewfull=1#post13318584

anon(10387168)

Originally Posted by RK_BB

We are both on Beta it seems. Wondering if rolling back to Public will do anything.

I'm on the Beta version too. Interesting theory if the non beta will be beneficial. If you try it, can you please report back? Cheers,

12-07-18 12:14 PM

Like 0

« KEY2 or KEY2 LE | Which international certification (s) for the BBF100-6? »

Similar Threads

DJI drone software issues.

By potatoheadguy in forum BlackBerry KEY2

Replies: 6
Last Post: 03-30-22, 07:20 AM
MMS message issues after 8.1 update.

By bradmartindale in forum BlackBerry KEYone

Replies: 3
Last Post: 04-19-19, 11:36 AM
Issue with blackberry hub

By Pawan Chaurasia in forum BlackBerry KEY2 LE

Replies: 10
Last Post: 04-18-19, 10:37 AM
Facebook Messenger dark mode now rolling out globally

By CrackBerry News in forum CrackBerry.com News Discussion & Contests

Replies: 0
Last Post: 04-15-19, 01:51 PM
Camera app issues in BlackBerry Evolve!

By Srinivas Pachipula in forum BlackBerry Evolve

Replies: 2
Last Post: 04-11-19, 04:57 PM

Physical Keyboard use randomly activates Pointer/Cursor Mode issue.

Similar Threads

DJI drone software issues.

MMS message issues after 8.1 update.

Issue with blackberry hub

Facebook Messenger dark mode now rolling out globally

Camera app issues in BlackBerry Evolve!