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- That's what I thought as well. @TheBond and I have a concrete proof that it isn't.
I can not share it here since it is related to @TheBond KEY² but to have a clue as to what we are referring to I suggest to give a good review of this thread: /blackberry-key2-f472/physical-keyboard-use-randomly-activates-pointer-cursor-mode-issue-1155317/BigBadWulf likes this.09-29-18 02:27 PMLike 1 - That's what I thought as well. @TheBond and I have a concrete proof that it isn't.
I am highly doubtful. A manufacturing business is not going to farm out a small subset of production to a competitor just for the fun of it.
Let's not derail this thread with conspiracy theories.09-29-18 02:57 PMLike 0 -
Until the owner of the property read this thread (they were mentioned) all the contributors to this thread can choose whether to believe me or not, entirely up to them.
I can only say that I wouldn't take the time to post "fake news". Trust me, I am really hoping this is just all false information received from BlackBerry Mobile themselves; perhaps a misinformed rep? I don't know yet but we are working to find out.09-29-18 03:09 PMLike 0 -
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I had the Pointer issue so reached out to BlackBerry via the Support App. This is what their responses were and got my ticket closed.
BigBadWulf likes this.09-29-18 05:19 PMLike 1 - I'm not sure who manufactures it. Mine BBF100-6, dual sim, is from HK, although works fine with Instagram and everything else.
I had the Pointer issue so reached out to BlackBerry via the Support App. This is what their responses were and got my ticket closed.
https://uploads.tapatalk-cdn.com/201...5637447062.jpghttps://uploads.tapatalk-cdn.com/201...90712249f4.jpg09-29-18 05:39 PMLike 0 -
- I'm not sure who manufactures it. Mine BBF100-6, dual sim, is from HK, although works fine with Instagram and everything else.
I had the Pointer issue so reached out to BlackBerry via the Support App. This is what their responses were and got my ticket closed.
https://uploads.tapatalk-cdn.com/201...5637447062.jpghttps://uploads.tapatalk-cdn.com/201...90712249f4.jpg09-29-18 05:42 PMLike 0 -
Their response was shocking to me as well.
To their first response when they suggested to get in touch with futurepower.com.hk, I replied the following09-29-18 05:48 PMLike 0 - I just sent an email about the keyboard issue from the built-in Support app (as per the request in the Pointer issue thread) so that BlackBerry is aware of the issue.
Their response was shocking to me as well.
To their first response when they suggested to get in touch with futurepower.com.hk, I replied the followinghttps://uploads.tapatalk-cdn.com/201...1442db4415.jpg
Maybe broken English meant "supported by" and not "manufactured by".
"Since its establishment, our company (Future Power) has become an authorized dealer of major telecommunications network operators in Hong Kong"09-29-18 05:52 PMLike 0 -
This is what I get from *#837837#09-29-18 05:58 PMLike 0 - I bought it through an eBay Store, since the phone is not available in Australia. I needed BBF100-6. Anyhow, the source of purchase isn't the issue here.
This is what I get from *#837837#https://uploads.tapatalk-cdn.com/201...6839fd2f8d.jpg
Read the rest of my last post.
I suspect Future Power has exclusive distribution and support rights/responsibility of this variant, in that market (for which -018 was exclusively built).09-29-18 06:02 PMLike 0 -
However they mentioned in their last email that it's not even manufactured by them. In the past, I remember particularly for KeyOne, the manufacturer for Indian market was different.
So to state that everything is made by TCL may not be true.09-29-18 06:06 PMLike 0 - I read it. If you look at my email, I thought it was more of regional thing and they could delegate me.
However they mentioned in their last email that it's not even manufactured by them. In the past, I remember particularly for KeyOne, the manufacturer for Indian market was different.
So to state that everything is made by TCL may not be true.
Optiemus never ended up manufacturing their own KEYᵒⁿᵉs (as they had initially planned as part of their sub-licence agreement with BBMo).09-29-18 06:09 PMLike 0 -
Either ways, I am just stating what I was told. I just took it as an "excuse" to close off the ticket.
May be I'll reply to that email and see what they say now.09-29-18 06:13 PMLike 0 - I suspect the same but that email was well written and I don't think originated from someone who didn't know what they were talking.
Either ways, I am just stating what I was told. I just took it as an "excuse" to close off the ticket.
May be I'll reply to that email and see what they say now.
For support, you clearly have to deal with Future Power in Hong Kong.
This is the problem with importing product from other jurisdictions.09-29-18 06:15 PMLike 0 -
They should had a way to delegate requests coming from a device to the originating territory / region.
Either ways, choice of word in "support" vs "manufactured" can't be accidental. Perhaps there's something they exposed we didn't know.
Anyhow, I don't know the company works. I have no way to get in touch with the Future Power or whoever it is. The Support App did register my phone for warranty, which was surprising if they don't support the device in the first place.
I'm glad the eBay seller has agreed to assist me. I'm now waiting for @RK_BB review before I send out my phone back.09-29-18 06:23 PMLike 0 - And how does one get in touch with them? Either BlackBerry Support App sucks (as it takes you to someone who doesn't "support" the device the software is on) or the people sitting on the English support team does not know how to compose what they write.
They should had a way to delegate requests coming from a device to the originating territory / region.
Either ways, choice of word in "support" vs "manufactured" can't be accidental. Perhaps there's something they exposed we didn't know.
Anyhow, I don't know the company works. I have no way to get in touch with the Future Power or whoever it is. The Support App did register my phone for warranty, which was surprising if they don't support the device in the first place.
I'm glad the eBay seller has agreed to assist me. I'm now waiting for @RK_BB review before I send out my phone back.
Like I said, that is the inherent danger of importing product.
Maybe you should try and track down a retailer there.
As an aside, as I indicated above, Future Power is a dealer, not a mobile phone manufacturer.09-29-18 06:31 PMLike 0
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