03-04-21 12:02 PM
tools
  1. aaasingh's Avatar
    aaasingh
    We have 6 KEY2 devices on FIRSTNET. they've all been working for 1-2 years without issue but yesterday 5/6 stopped being able to make outbound calls.
    inbound calls and data is fine but outbound calls all fail. we have a ticket in with support but everyone is stumped thus far.
    anyone seen anything like this? any ideas?

    our key2 le devices on ATT & Verizon are fine.
    Last edited by aaasingh; 03-04-21 at 10:23 PM.
    03-03-21 10:10 AM
  2. Chuck Finley69's Avatar
    Chuck Finley69
    Trusted Member
    Originally Posted by aaasingh
    We have 6 KEY2 devices on FIRSTNET. they've all been working for 1-2 years without issue but yesterday 5/6 stopped being able to make outbound calls.
    inbound calls and data is fine but outbound calls all fair. we have a ticket in with support but everyone is stumped thus far.
    anyone seen anything like this? any ideas?

    our key2 le devices on ATT & Verizon are fine.
    Could be something else, but perhaps FIRSTNET has started enforcing the approved device list

    https://www.firstnet.com/content/dam...ed-devices.pdf
    03-03-21 10:57 AM
  3. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    Yeah this is something you'll need to contact them about.... might be able to add your phones manually.
    03-03-21 11:47 AM
  4. aaasingh's Avatar
    aaasingh
    Just to let everyone know this issue was resolved by FIRSTNET support. They said they had a to remove the lines from service and back in. devices were restarted and about 5 minutes later they were all fine. Support said they had a bunch of similar tickets over the past few days.
    mh1983 likes this.
    03-03-21 07:00 PM
  5. Chuck Finley69's Avatar
    Chuck Finley69
    Trusted Member
    Originally Posted by aaasingh
    Just to let everyone know this issue was resolved by FIRSTNET support. They said they had a to remove the lines from service and back in. devices were restarted and about 5 minutes later they were all fine. Support said they had a bunch of similar tickets over the past few days.
    Congratulations
    03-03-21 10:31 PM
  7. SteinwayTransitCorp's Avatar
    SteinwayTransitCorp
    Originally Posted by Chuck Finley69
    Congratulations
    Sounds like the same problem that AT&T had/has one has to wounder whose towers first net piggybacks on.


    YUP ITS AT&T..........................they strike again! ! !
    03-04-21 09:31 AM
  8. conite's Avatar
    conite
    Ambassador
    Originally Posted by SteinwayTransitCorp
    Sounds like the same problem that AT&T had/has one has to wounder whose towers first net piggybacks on.
    It is a network run by and with AT&T, but it doesn't share the same space as its normal commercial users.
    03-04-21 09:33 AM
  9. SteinwayTransitCorp's Avatar
    SteinwayTransitCorp
    Originally Posted by conite
    It is a network run by and with AT&T, but it doesn't share the same space as its normal commercial users.
    correct but it uses AT&T software and they have had nothing but trouble.........................now back to our sponsor.......LOL
    03-04-21 12:02 PM
« Can’t reply to or forward yahoo email in hub | Inbox slow and laggy to respond »

Similar Threads

  1. transferring ALL data to classic from q10
    By Phillip st in forum BlackBerry 10 OS
    Replies: 6
    Last Post: 03-04-21, 02:13 PM
  2. Purchasing Key2 in 2021
    By rockstar600 in forum BlackBerry KEY2
    Replies: 13
    Last Post: 03-02-21, 07:36 PM
  3. Need Help to Passport Essential Gestures Bypass
    By justphemy in forum BlackBerry Passport
    Replies: 9
    Last Post: 03-01-21, 08:39 AM
  4. Please need help with old Blackberry 8703e (on verizon),
    By rkjohnsjr in forum BlackBerry 87xx Series
    Replies: 11
    Last Post: 02-28-21, 08:16 PM
  5. I get a "No Network Connection when trying to access Blackberry World on Q10
    By SWa2021 in forum BlackBerry 10 OS
    Replies: 3
    Last Post: 02-28-21, 04:41 AM
LINK TO POST COPIED TO CLIPBOARD