- This morning my K2 slipped and fell on concrete stairs.
The touchscreen is functional, I was able to use the phone, but switched back to my old K1 as the glass chips were falling out.
I plan to stop by at BestBuy's Geek squad to ask them to replace the screen tonight.
Please, do you have any experience with screen replacement? (how long it takes, what are the costs without protection plan coverage)
Also, please, can you share recommendation on what to test before I decide to get this fixed instead of buying a new one? (any experience with such hard impacts? what can be damaged? camera? microphone? antenna?)
Thx01-02-19 12:43 PMLike 0 - Sorry to hear about this but I have to ask... were you using a case and a screen protector or naked?
Bob01-02-19 12:55 PMLike 0 - case yes, silicone, screen protector no, but i doubt any screen protector would prevent this. so far most screen protectors were just thin sticker or glass, i can't imagine it absorbing such an amount of impact energy01-02-19 01:15 PMLike 0
- Man that sucks... I had my KEY2 launch from about 5 feet and landed on a concrete floor. Even though it was in the OEM BlackBerry Soft Shell Case and a Supershieldz Screen Protector I feared the worse... fortunately mine survived. Sadly there are no guarantees even in a case... 😓
Bobthe brother likes this.01-02-19 01:20 PMLike 1 -
looking at the damage, I really don't think any case would stop it. it was hit directly on the screen01-02-19 01:49 PMLike 0 - The guy at bestbuy chat told me they have it in stock, but common sense says it's good to be true. I will probably order a new one, but first want to check possible replacement option.01-02-19 01:56 PMLike 0
- This one: https://www.amazon.com/dp/B07CSSZ7XS...UvbUpU13329393
looking at the damage, I really don't think any case would stop it. it was hit directly on the screen
BobLast edited by Bob80220; 01-02-19 at 05:57 PM.
01-02-19 01:58 PMLike 0 - Same thing happened to mine. I went to a local "ubreakifix" store and they said they couldnt do it bc the screen has to be "reglued" and they dont do that for fear of f-ing it up again for liability purposes.
Please let me know what you find out at your best buy trip, as I didnt even think of going there (probably because I got mine on amazon) but that could work for me too if they can fix at a not outrageous quote. Thanks!01-02-19 02:03 PMLike 0 - Same thing happened to mine. I went to a local "ubreakifix" store and they said they couldnt do it bc the screen has to be "reglued" and they dont do that for fear of f-ing it up again for liability purposes.
Please let me know what you find out at your best buy trip, as I didnt even think of going there (probably because I got mine on amazon) but that could work for me too if they can fix at a not outrageous quote. Thanks!the brother likes this.01-02-19 03:53 PMLike 1 -
My BestBuy screen repair experience:
drove to the nearest bestbuy after coming home from work and was told that they repair only iphones and samsungs there. their explanation was that they do not service blackberry phones, and if i would have the protection coverage, they would just send it for replacement.
So I'm left with shattered screen and need to dig through the forum to see what options there are to get it replaced somewhere.
PS: Key1 sucks big time! it laaaags and my key1 space was unrealiable, i need to push it really hard to type the space.
Fun fact: the chrome browser on key1 still had the tab open with my key2 order tracking since July 12th01-02-19 07:32 PMLike 0 - Absolute disaster.
My BestBuy screen repair experience:
drove to the nearest bestbuy after coming home from work and was told that they repair only iphones and samsungs there. their explanation was that they do not service blackberry phones, and if i would have the protection coverage, they would just send it for replacement.
So I'm left with shattered screen and need to dig through the forum to see what options there are to get it replaced somewhere.
And independent shops are going to be reluctant to work on them, because they won't be familiar with the phone, because it's glued together which makes it difficult to disassemble without breaking things, and because if they screw up, they'd have to buy another replacement screen on the open market because their suppliers won't stock them.
As such, I recommend sending it to BBMo (TCL)'s repair facility, which will probably mean a replacement device (possibly a refurb). The other option is to find a local indie shop that is willing to do the repair (you may need to supply the screen) - but know going in that that is a risk, for you and for the shop. I used to repair mobile devices, so I know how it goes.01-03-19 02:33 AMLike 0 - Sorry about this problem you're having as I can imagine it sucks...think the only option will have to go thru BlackBerry Mobile...and once you get a new unit, before opening it, I would go back to Best Buy and inquire with Geek Squad about purchasing a warranty plan if possible.01-03-19 07:10 AMLike 0
- Sorry about this problem you're having as I can imagine it sucks...think the only option will have to go thru BlackBerry Mobile...and once you get a new unit, before opening it, I would go back to Best Buy and inquire with Geek Squad about purchasing a warranty plan if possible.
So I won't be anymore under pressure and can seek help to replace the screen somewhere. The worst thing is the nightmare to tweak all the settings on the phone, so I can wipe the broken one and leave it for service.01-03-19 09:15 AMLike 0 - Well, my new Key2 is on its way, due to arrive tomorrow. I can still add the Geek Squad protection plan, I think I'll go with monthly as I hope the Key3 will come sooner than in 18 months.
So I won't be anymore under pressure and can seek help to replace the screen somewhere. The worst thing is the nightmare to tweak all the settings on the phone, so I can wipe the broken one and leave it for service.01-03-19 11:18 AMLike 0 - Great to know...glad the factory warranty came thru, is the screen completely unresponsive? If not you should be able to do it. And I'm glad you were able to get the protection plan added, I did the monthly one as well...I'm glad they gave that option as when I bought my KEYᵒⁿᵉhad to give an additional $200 for the plan, and that put a nice dent in my wallet at the time lolRonZed10 likes this.01-03-19 11:27 AMLike 1
- Oh wow, hurts to know that you had to purchase another one, but I would have done the same...and glad you got the warranty this time...did you get a black one this time for new luck?! Lol01-03-19 12:05 PMLike 0
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- Sorry I didn't see this until late. Your factory warranty should come in to play for this if I'm not wrong, Best Buy should have been able to tell you this, all they had to do was search for your date of purchase and just put in for a warranty replacement. I believe BlackBerry Mobile has a location in Kentucky where they would ship you a new unit and enclose a return label in the box it came in and you would have 30 days to return the unit or they would charge for a new unit. Safe if that's possible and you could save yourself some money...if Best Buy can't do it, then I would say to contact BlackBerry Mobile directly and open a ticket.01-03-19 10:18 PMLike 0
- Sorry I didn't see this until late. Your factory warranty should come in to play for this if I'm not wrong, Best Buy should have been able to tell you this, all they had to do was search for your date of purchase and just put in for a warranty replacement. I believe BlackBerry Mobile has a location in Kentucky where they would ship you a new unit and enclose a return label in the box it came in and you would have 30 days to return the unit or they would charge for a new unit. Safe if that's possible and you could save yourself some money...if Best Buy can't do it, then I would say to contact BlackBerry Mobile directly and open a ticket.
Do you really think it's a possibility? I really didn't even consider it.
Thanks for the suggestion, I can give it a try.01-03-19 10:27 PMLike 0 - Another update: https://www.cellphonerepair.com/ quoted me for $160+tax on screen replacement, 3-4 business days after putting down a deposit for ordering the part01-03-19 10:34 PMLike 0
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