1. rob32's Avatar
    I have had a BlackBerry since the Bold 9700
    I bought a Key2 a couple of months ago I was very pleased with it
    Now the keyboard is driving me mad
    With the cursor sensitivity I try to keep my finger of the keyboard to stop it going crazy even trying to type this is impossible
    So I'm leaving I'm even thinking of getting a I phone never thought I would do this
    The Key2 has been ruined unfortunately.
    12-20-18 06:14 PM
  2. conite's Avatar
    I have had a BlackBerry since the Bold 9700
    I bought a Key2 a couple of months ago I was very pleased with it
    Now the keyboard is driving me mad
    With the cursor sensitivity I try to keep my finger of the keyboard to stop it going crazy even trying to type this is impossible
    So I'm leaving I'm even thinking of getting a I phone never thought I would do this
    The Key2 has been ruined unfortunately.
    Get a replacement under warranty.
    12-20-18 06:17 PM
  3. rob32's Avatar
    I will do this but will my replacement device have the same issue I have read other feeds where the device has the same issue
    12-20-18 06:33 PM
  4. TheBond's Avatar
    Welcome to the group. You're not alone. @RK_BB can help with you with your inquest.

    Please head to this thread
    https://forums.crackberry.com/blackb.../#post13271678
    12-20-18 06:34 PM
  5. RK_BB's Avatar
    @rob32 please continue this discussion in the dedicated thread that @TheBond pointed you to. This is very important as we continue to investigate this phenomenon.

    1. Please open a case with BlackBerry Mobile either using the support app on your device or by calling BlackBerry Mobile in your region. Please report back your ALC # after it was provided.
    2. Please ask a mod to lock this thread so that no further discussion is continued here and we can continue to consolidate all related information in one place.
    12-20-18 06:39 PM

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