KEY2 Android 9 Inquiry to BlackBerry Mobile Support
- Hi Folks,
I know this has been discussed before but I thought I would start a renewed thread.
I just heard my company was forcing new phones on us if our BYOD didn't have 9.0 by March.
Since I just bought this Red Edition in May, this is aggravating me.
So using the Support Center, I sent an inquiry under General Feedback and asked again if this phone will see 9.0.
This is their reply as of yesterday:
"Our developers are working on the update, unfortunately they haven't informed us about when is going to be released."
Just thought you'd like to see the latest.12-03-19 03:47 PMLike 0 - Hi Folks,
I know this has been discussed before but I thought I would start a renewed thread.
I just heard my company was forcing new phones on us if our BYOD didn't have 9.0 by March.
Since I just bought this Red Edition in May, this is aggravating me.
So using the Support Center, I sent an inquiry under General Feedback and asked again if this phone will see 9.0.
This is their reply as of yesterday:
"Our developers are working on the update, unfortunately they haven't informed us about when is going to be released."
Just thought you'd like to see the latest.12-03-19 04:55 PMLike 0 - That's virtually word-for-word what they've been "officially" saying for over a year. I expect if you call in Dec 2020, they'll be saying the same thing, because that's what they were told to say.12-03-19 06:20 PMLike 0
- 12-04-19 12:36 PMLike 3
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- For the hell of it, I called BBMO just a few minutes ago and spoke to a guy named George.
He told me, they were told we'll be getting Android 9 but no official date.12-04-19 01:50 PMLike 0 - It’s the same answer for months. If BBMo pays for it, you’ll see it. That’s simple problem. It’s only likely if you see a Key3 which also unlikely. Nobody is going to say it’s not happening. The phone number for customer service will be turned off first.whatnow00 and cyberdoggie like this.12-04-19 01:53 PMLike 2
- @chuckfinley that cracked me up!
How much could it cost BBMo? Android 9 already exists, BlackBerry apps already work with Android 9. Hardening the OS should be a piece of cake.
All they need to do is push it out. How much does this really cost them?!12-04-19 02:00 PMLike 0 - Hi Folks,
I know this has been discussed before but I thought I would start a renewed thread.
I just heard my company was forcing new phones on us if our BYOD didn't have 9.0 by March.
Since I just bought this Red Edition in May, this is aggravating me.
So using the Support Center, I sent an inquiry under General Feedback and asked again if this phone will see 9.0.
This is their reply as of yesterday:
"Our developers are working on the update, unfortunately they haven't informed us about when is going to be released."
Just thought you'd like to see the latest.elfabio80 likes this.12-04-19 02:00 PMLike 1 - @chuckfinley that cracked me up!
How much could it cost BBMo? Android 9 already exists, BlackBerry apps already work with Android 9. Hardening the OS should be a piece of cake.
All they need to do is push it out. How much does this really cost them?!12-04-19 02:02 PMLike 0 - @chuckfinley that cracked me up!
How much could it cost BBMo? Android 9 already exists, BlackBerry apps already work with Android 9. Hardening the OS should be a piece of cake.
All they need to do is push it out. How much does this really cost them?!
But I don't know that the issue is how much would it cost to do their magic with Android 9.... I think the issue is how much money has BlackBerry Ltd and TCL already lost on the project and how far behind in their payment is TCL?
It's not only pushing out the update, but too supporting it. Remember last year all the issues with Android 8?
Basically at this point.... what would be the point of spending anything "extra" on pushing out and supporting an update? They aren't in the good vibe business.12-04-19 02:13 PMLike 0 - @chuckfinley that cracked me up!
How much could it cost BBMo? Android 9 already exists, BlackBerry apps already work with Android 9. Hardening the OS should be a piece of cake.
All they need to do is push it out. How much does this really cost them?!12-04-19 02:17 PMLike 0 -
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- It depends what you are running for Corporate applications, O365 runs on Android 8.0, I have 9.0 on my Samsung S8 but if I upgrade to Key 2 (which is our Corporate device) there is no issue. I'm not sure why your company would require 9.0, also Citrix Receiver runs on anything 4.4 or higher. It could be you have custom apps that were developed on 9.0.12-06-19 10:33 AMLike 0
- It depends what you are running for Corporate applications, O365 runs on Android 8.0, I have 9.0 on my Samsung S8 but if I upgrade to Key 2 (which is our Corporate device) there is no issue. I'm not sure why your company would require 9.0, also Citrix Receiver runs on anything 4.4 or higher. It could be you have custom apps that were developed on 9.0.12-06-19 01:54 PMLike 0
- Exactly. Policy at the bank I work for has become that minimum requirements for mobile OS are latest version minus 1.12-06-19 02:33 PMLike 0
- @chuckfinley that cracked me up!
How much could it cost BBMo? Android 9 already exists, BlackBerry apps already work with Android 9. Hardening the OS should be a piece of cake.
All they need to do is push it out. How much does this really cost them?!
The answer is that it isn't nearly as easy as you think it is. All of BB's modifications have to be re-integrated into each new release of Android (because BB doesn't control the codebase, and the new parts aren't built with BB's modifications in mind), and then each and every thing has to be tested multiple times to make sure things still work, and then a big list of broken things needs to go back to engineering to solve and recode, and then everything is re-tested, etc. This takes tens of thousands of man-hours, and that means a lot of high-salary people working for a long time that need to be paid. Plus, BB would like to actually turn a profit from doing this work - they are a business after all - so, yes, it's expensive. I'd estimate at least $2-3 million dollars to supply an update to TCL. And is something goes wrong that bricks phones, that could add a huge additional expense for TCL, and at this point, TCL doesn't even have any replacement phones to provide, or new phones coming down the pipeline. You might have to take an Alcatel phone as a replacement.
So, the expense and the risk is pretty significant, and TCL is already LOSING money on every phone sold, so they're not exactly motivated to spend (and thus lose) even more money, and risk a FURTHER *huge* loss if something goes bad, when they can do nothing and minimize their risk and loss. It's not like they're counting on the BB brand having any future for them anyway.Trouveur likes this.12-06-19 02:41 PMLike 1
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KEY2 Android 9 Inquiry to BlackBerry Mobile Support
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