1. draculito's Avatar
    It does work sometimes, but I need to press it few times to get the letter A. Physically, the key seems to be fine, the problem popped up unexpectedly today. Phone restart didn't help. Is it some sort of a software glitch that can be fixed or is it a hopeless physical issue?
    12-23-18 02:57 PM
  2. TheBond's Avatar
    A 32 seconds hard reset would be worth a shot.
    Another thing you can do is to do the calibration test to see whether the key is actually working. Not sure if it'll work.

    You can try the following to test it from the phone app:

    Go to phone dialpad and type in *#2886#, press "MANU" , find "Keyboard" and select it. To leave that mode, press "Pass/Fail", scroll all the way down and press "Exit".
    draculito likes this.
    12-23-18 05:46 PM
  3. draculito's Avatar
    A 32 seconds hard reset would be worth a shot.
    Another thing you can do is to do the calibration test to see whether the key is actually working. Not sure if it'll work.

    You can try the following to test it from the phone app:

    Go to phone dialpad and type in *#2886#, press "MANU" , find "Keyboard" and select it. To leave that mode, press "Pass/Fail", scroll all the way down and press "Exit".
    What's a 32-second hard reset? I did a factory reset and it didn't work. I also did the keyboard test and the A key is working at random, 1 out of 3 times when I press -- mostly when I press harder.
    12-24-18 01:26 AM
  4. TheBond's Avatar
    What's a 32-second hard reset? I did a factory reset and it didn't work. I also did the keyboard test and the A key is working at random, 1 out of 3 times when I press -- mostly when I press harder.
    Then I believe it's a hardware issue. You can try cleaning the keyboard.
    Some have complained about the spacebar and other keys.
    Check this out
    /blackberry-key2-f472/key2-space-bar-lags-still-1160986-post13325267/

    And this one
    /blackberry-key2-f472/keyboard-spacebar-lags-horribly-1150993-post13322537/
    draculito likes this.
    12-24-18 05:19 AM
  5. draculito's Avatar
    Then I believe it's a hardware issue. You can try cleaning the keyboard.
    Some have complained about the spacebar and other keys.
    Check this out
    https://forums.crackberry.com/showthread.php?p=13325267

    And this one
    https://forums.crackberry.com/showthread.php?p=13322537
    Thanks, I read those threads and nothing helped. Long story short, I went to the dealer and exchanged the phone. All keys work fine on this one but we'll see how it goes. BTW the spacebar was rock solid on both phones.
    12-24-18 05:56 AM

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