1. emaniloff's Avatar
    This thread is for the issue of backspace key (and maybe other keys) repeating on their own after you release the physical key. It keeps going until you press another key to stop it. I believe this issue first appeared in the ABI067 release. I have raised a case with blackberry mobile. If you are experiencing this issue please report it here and also open up a case by calling BB mobile support.

    TEMPORARY WORKAROUND FIX - disable the blackberry keyboard (software app) and use gboard and/or swiftkey - they work great!
    11-22-18 04:34 PM
  2. emaniloff's Avatar
    Okay so I've been working with BB Mobile support (oddly the number they call me from is only 4 digits and says it comes from Egypt) - they say that if a factory reset doesn't fix it then it's a hardware issue and they're willing to replace it with a refurb. Before I go that route, I'm trying some things - i've disabled all other keyboard apps and now unly using the blackberry keyboard. I'll see if I can eliminate the issue and if not, I'll go for the refurb. I really feel this is a software issue not a hardware one. Seems to have appeared with ABI067.....does ANYONE ELSE have this issue? PLEASE REPLY if you do
    11-27-18 01:49 PM
  3. Vistaus's Avatar
    I don't have this issue and neither does my mom (we both have KEY2's).
    11-27-18 03:30 PM
  4. emaniloff's Avatar
    Thanks @Vistaus - so to update, eliminating third-party keyboards did not improve the issue but strangely clearing the data for the play store app has helped! Also I moved out of the beta program for the blackberry keyboard app, can't tell if that helped anything.
    11-27-18 07:50 PM
  5. emaniloff's Avatar
    UPDATE - pretty sure this error resulted of me using the button remapper app - i realized I had the backspace key programmed to be overridden by the remapper but I didn't have it set properly.

    MODS YOU CAN CLOSE THIS THREAD - I TRIED TO DELETE IT BUT WASN'T ABLE TO FIND A BUTTON
    12-02-18 02:52 PM

Similar Threads

  1. Key 2 LE vs Motion in speed
    By skstrials in forum BlackBerry KEY2 LE
    Replies: 3
    Last Post: 11-25-18, 11:32 AM
  2. Is Key 2 worth more than double the price of a Key2 LE?
    By skstrials in forum BlackBerry KEY2
    Replies: 3
    Last Post: 11-22-18, 06:10 PM
  3. How to backup the data of an Android app?
    By DaleLocooo in forum BlackBerry 10 OS
    Replies: 1
    Last Post: 11-22-18, 03:05 PM
  4. Antair Nightstand - location issue
    By barry_vancouver in forum PlayBook Apps & Games
    Replies: 1
    Last Post: 11-22-18, 12:56 PM
  5. The BlackBerry KEY2 LE in Atomic is now available for pre-order in Europe!
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 11-22-18, 11:40 AM
LINK TO POST COPIED TO CLIPBOARD