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  1. Doityourself's Avatar
    Hi guys

    Keep getting invalid credentials popping up on my key2 screen at the bottom regardless of what app I'm in?

    Has been doing it a few times in the past hour

    Have I been hacked ?

    Dtek looks ok
    07-05-19 07:23 PM
  2. IceCreamPlz's Avatar
    screenshot please.
    07-06-19 12:02 AM
  3. falbo's Avatar
    Clear your browser history and check out the last app you have downloaded to see if this helps.
    07-06-19 03:25 AM
  4. Doityourself's Avatar
    I can't screen shot in time

    happens randomly

    no trend

    Battery has been pretty crap too recently
    07-06-19 04:14 AM
  5. chetmanley's Avatar
    I can't screen shot in time

    happens randomly

    no trend

    Battery has been pretty crap too recently
    Which app is causing the battery drain?
    07-06-19 09:22 AM
  6. Doityourself's Avatar
    Which app is causing the battery drain?
    Nothing's draining the battery

    Just keep getting a random invalid credentials message

    Bottom of the screen
    07-06-19 10:52 AM
  7. fixit1971's Avatar
    Check your Wi-Fi connection...
    07-06-19 11:46 AM
  8. Doityourself's Avatar
    Wi-Fi is fine. just doesn't make sense
    07-06-19 12:13 PM
  9. chetmanley's Avatar
    Nothing's draining the battery

    Just keep getting a random invalid credentials message

    Bottom of the screen
    You said your battery has been "pretty crap recently". There is likely an app which is causing both your bad battery life, and these pop ups.

    Find the app causing the battery drain, and it's possible it's also the app running all the time causing the pop ups.
    07-06-19 01:08 PM
  10. Doityourself's Avatar
    You said your battery has been "pretty crap recently". There is likely an app which is causing both your bad battery life, and these pop ups.

    Find the app causing the battery drain, and it's possible it's also the app running all the time causing the pop ups.
    Is this screen shot of concern?

    In the dtek app
    Attached Thumbnails "invalid credentials" POP UP. URGENT-102925.jpg  
    07-06-19 03:20 PM
  11. conite's Avatar
    Is this screen shot of concern?

    In the dtek app
    Are you using your camera from within WhatsApp?
    07-06-19 03:26 PM
  12. Doityourself's Avatar
    Are you using your camera from within WhatsApp?
    Yes

    But I tried it again sent a photo and video call but no event logged

    Should I be worried ?

    Has anyone ever encountered their key2 screen randomly flash for like half a second as if it's taking a selfie ?
    07-06-19 03:32 PM
  13. conite's Avatar
    Yes

    But I tried it again sent a photo and video call but no event logged

    Should I be worried ?
    DTEK is just doing its job then. I'd authorise it to get rid of that particular warning.
    07-06-19 03:39 PM
  14. Doityourself's Avatar
    DTEK is just doing its job then. I'd authorise it to get rid of that particular warning.
    I've only ever checked dtek today for the first time ever since owning this phone

    It doesn't pop up or anything

    So I don't need to worry ?

    This invalid credentials is winding me up lol
    07-06-19 03:44 PM
  15. conite's Avatar
    I've only ever checked dtek today for the first time ever since owning this phone

    It doesn't pop up or anything

    So I don't need to worry ?

    This invalid credentials is winding me up lol
    You turned off DTEK notifications in the past. Turn them back on.
    07-06-19 03:58 PM
  16. Doityourself's Avatar
    You turned off DTEK notifications in the past. Turn them back on.
    How do I do that lol
    07-06-19 04:13 PM
  17. Doityourself's Avatar
    You turned off DTEK notifications in the past. Turn them back on.
    Always been like this

    Please see pic
    Attached Thumbnails "invalid credentials" POP UP. URGENT-102926.jpg  
    07-06-19 04:14 PM
  18. chetmanley's Avatar
    I've only ever checked dtek today for the first time ever since owning this phone

    It doesn't pop up or anything

    So I don't need to worry ?

    This invalid credentials is winding me up lol
    What exactly does the invalid credentials popup look like? You said it appears from the bottom of the screen, and not the top in the notification shade? And it disappears on its own without user interaction?

    Does it say anything else? any buttons?

    Do you have developer tools enabled? if So, you can monitor the running tasks/programs to see what might be causing it. Also look at your battery usage to see what strange programs might be running.
    07-06-19 04:21 PM
  19. conite's Avatar
    How do I do that lol
    Doityourself likes this.
    07-06-19 04:24 PM
  20. Doityourself's Avatar
    What exactly does the invalid credentials popup look like? You said it appears from the bottom of the screen, and not the top in the notification shade? And it disappears on its own without user interaction?

    Does it say anything else? any buttons?

    Do you have developer tools enabled? if So, you can monitor the running tasks/programs to see what might be causing it. Also look at your battery usage to see what strange programs might be running.
    It's at the bottom

    It's a andoid system message defo

    Disappeared before I can screen shot it!

    Developer mode is enabled

    Where shall I look for battery use and process etc ?
    07-06-19 04:27 PM
  21. chetmanley's Avatar
    It's at the bottom

    It's a andoid system message defo

    Disappeared before I can screen shot it!

    Developer mode is enabled

    Where shall I look for battery use and process etc ?
    Battery Use: Pull down the notifications shade - long press on the battery symbol to bring up usage info

    Processes will be found in a menu under Developer Tools
    07-06-19 06:35 PM
  22. Thud Hardsmack's Avatar
    Nothing's draining the battery

    Just keep getting a random invalid credentials message

    Bottom of the screen
    In battery usage stats, what are the apps at the top of the list? Excluding screen.
    07-06-19 07:57 PM
  23. Doityourself's Avatar
    In battery usage stats, what are the apps at the top of the list? Excluding screen.
    Plz see pic
    Attached Thumbnails "invalid credentials" POP UP. URGENT-102933.jpg  
    07-06-19 07:59 PM
  24. Thud Hardsmack's Avatar
    Plz see pic
    Try deleting the cache for just WhatsApp and rebooting your phone. I'd also delete Snapchat, but that's just me
    07-06-19 08:10 PM
  25. Doityourself's Avatar
    Try deleting the cache for just WhatsApp and rebooting your phone. I'd also delete Snapchat, but that's just me
    Does the usage seem high ?

    Snap chat is pretty crap lol
    07-07-19 04:16 AM

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