1. ray689's Avatar
    A friend of mine just got their Key2 and all his emails that come in are showing as "read" immediately. Anyone have any idea what could be happening?
    11-23-18 09:05 AM
  2. conite's Avatar
    A friend of mine just got their Key2 and all his emails that come in are showing as "read" immediately. Anyone have any idea what could be happening?
    That info is provided by the email server, so I'd start by looking there.
    11-23-18 10:58 AM
  3. ray689's Avatar
    That info is provided by the email server, so I'd start by looking there.
    That's what I was thinking but he claims he could get an email right to his phone and its always "read". Could there be some email setting he has to change? Not sure what type of email account it is.
    11-23-18 11:00 AM
  4. conite's Avatar
    That's what I was thinking but he claims he could get an email right to his phone and its always "read". Could there be some email setting he has to change? Not sure what type of email account it is.
    Well, we would certainly need more particulars to diagnose.
    11-23-18 11:02 AM
  5. ray689's Avatar
    Well, we would certainly need more particulars to diagnose.
    Okay he says its gmail account.
    11-23-18 11:09 AM
  6. conite's Avatar
    Okay he says its gmail account.
    Remove the account (in the HUB), and add it back. That will set everything back to default phone-side.

    If problem persists, it's somewhere else.

    As a matter of course, he should also have the Gmail app disabled.
    11-23-18 11:10 AM
  7. ray689's Avatar
    Remove the account (in the HUB), and add it back. That will set everything back to default phone-side.

    If problem persists, it's somewhere else.

    As a matter of course, he should also have the Gmail app disabled.
    Okay will see what that does.
    11-23-18 11:17 AM

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