11-11-19 07:34 AM
40 12
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  1. RegN's Avatar
    Yes I find it so annoying that if I have a drop of moisture or speck of dirt I have a hard time getting into my phone. I work with my hands I am not an office guy so this has been really my biggest issue. With my work email not having a lock is not an option and with all the saved stuff on google cant take that chance anymore. I wish at least I could get the password screen to popup easier. I finally figured out tap the power button. I still try the old swipe up to open the phone. Does not work!! So delete and redo helps for a bit. Try to do 2 with same thumb and then it sure does remember.

    Blackberry KEY² Silver Edition
    Reg
    05-28-19 09:13 PM
  2. gloommerchant's Avatar
    If you have smart locked enabled, you can quickly press the power button and then click the space bar with any finger you want, regardless of which fingerprint you set up, to quickly bypass the lock screen. You can get pretty quick with it and almost hit them simultaneously.
    When my phone is locked I'm not having any issues with the fingerprint reader so far.
    05-28-19 11:03 PM
  3. deltaTgm's Avatar
    Wet thumb I have experience but no finger sensors works when that happens. Fails on my pixel 2 and dtek 60 as well.
    05-28-19 11:21 PM
  4. Bob80220's Avatar
    I've also seen instructions that involve the more frequent washing of hands... to rid fingertips of the "daily buildup" of whatever.
    Yes, cleaning of the hands/fingertips as well as cleaning the keyboard does provide a better experience with the overall performance of the keyboard. With both the fingerprint scanner and the capacitive functionality.

    Bob
    05-29-19 09:12 AM
  5. Chuck Finley69's Avatar
    Yes, cleaning of the hands/fingertips as well as cleaning the keyboard does provide a better experience with the overall performance of the keyboard. With both the fingerprint scanner and the capacitive functionality.

    Bob
    Don't laugh but the comment like many of mine started out smart arse but ended with the realization that it matters, just like another poster about wet hands. This adulting thing needs to stop.
    05-29-19 09:27 AM
  6. chain13's Avatar
    Seriously guys. It's hardware problem caused by design flaw. There's nothing wrong with OP's fingerprint, its the device..
    05-29-19 11:11 AM
  7. Chuck Finley69's Avatar
    Seriously guys. It's hardware problem caused by design flaw. There's nothing wrong with OP's fingerprint, its the device..
    So my iPad 5th gen and iPad 6th gen both have hardware problem design flaws.... Those are the only two devices I'm using with fingerprint and occasionally have an issue. Ever so very occasional though. Why can't it just be human error too?
    05-29-19 12:34 PM
  8. GusBandicoot's Avatar
    For me it helps for few days only. Hope to be better for you. Pls share after a week or two.
    Yes seems like you're right.... :-(
    05-29-19 02:59 PM
  9. GusBandicoot's Avatar
    think mine's getting worse - although I've never have problems with applications requesting fingerprints, only the phone lock....

    I've carefully added the same thumb twice as clearly parts of my thumb print wasn't recognized the 1st time!!
    06-06-19 07:33 AM
  10. andreydagr8's Avatar
    the new software update has fixed it
    06-06-19 08:33 PM
  11. RegN's Avatar
    think mine's getting worse - although I've never have problems with applications requesting fingerprints, only the phone lock....

    I've carefully added the same thumb twice as clearly parts of my thumb print wasn't recognized the 1st time!!
    This is same with me. Trying to open phone I just lose my mind. If I need to open locker or any other thing it's perfect. What I hate is I'm trying to open phone and not getting a screen of any kind just black and a little vibration saying screw you. If the password screen would at least popup right away I could deal with it.

    Blackberry KEY² Silver Edition
    Reg
    06-06-19 09:54 PM
  12. GusBandicoot's Avatar
    the new software update has fixed it
    ???? What abx648?
    06-07-19 02:31 AM
  13. classact's Avatar
    think mine's getting worse - although I've never have problems with applications requesting fingerprints, only the phone lock....

    I've carefully added the same thumb twice as clearly parts of my thumb print wasn't recognized the 1st time!!
    How did you accomplish that? I tried to do that and it said I can't because that finger's fingerprint is already recorded.

    And I must say no software update has fixed it for me since I just bought my Key2 a few days ago and everything seems to be up to date.
    11-04-19 05:39 PM
  14. classact's Avatar
    I discovered with my Key2 that for some time on initially creating a fingerprint profile/image it's in learning mode and continues adding to that image, during which time it fails to wake up the phone on many of the touches. Eventually, it's done with that learning mode and uses what it's learned and responds almost flawlessly from then on. It might take days or hundreds of touches initially. I was ready to return or replace mine or send it in for repair when suddenly it began working reliably, and I called BlackBerry tech support and they explained the "learning" mode. It's been perfectly fine since!
    11-06-19 05:12 AM
  15. classact's Avatar
    I've learned a few things about the fingerprint reader.

    For a very accurate diagnostic to show when the fingerprint reader is and is not registering an image, do this (BlackBerry tech support showed me how to do this):

    In the phone app enter this code: *#2886#

    That brings up the “MMI TEST” screen.

    Hit MANU.

    That brings up the menu. Hit “FingerPrintEnroll.”

    That brings up a screen with a white box and it says to touch the sensor. Every time a finger is placed on the sensor, an image should be taken and registered. This enables the user to see how reliably the image is registering or not. (I have no idea what the difference is between pressing Pass or Fail afterwards. I don't know that it makes any difference. Either will take you back a step and you can just proceed again and again.)

    Now, here's the fun part, which is very important for anyone to know who is questioning if they have a faulty fingerprint sensor or not: I did a Google search on fingerprint reliability and a ton of stuff came up explaining that very often it's not the device but the finger itself! Often with age or other wear, or being low on hydration or oils in the fingertip, the device can't read a fingerprint. Do your own Google search and see how much comes up! Many people in law enforcement and security state that very often the equipment fails because of the fingertip involved, and very often they have the subject use a hand moisterizer and then the reading can be taken successfully. So, if it's not reading your thumb print, try a little hand moisturizer (or just wetting your thumb with your mouth and drying it off on your shirt for that matter. And then -- here's the real fun part -- try a different finger, like your index finger. Doing all that with the above diagnostic test procedure, you might be very surprised at the results you get!
    11-11-19 07:34 AM
40 12

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