1. Hooked2011's Avatar
    Hi all,

    Recently, my Key2's fingerprint sensor has stopped working. A reboot of the phone will restore its functionality, but inevitably and randomly, it will stop working again sometime during the day.

    If I unlock the phone using my PIN, and go to settings and try to add a new fingerprint, nothing nothing is detected so I know that the sensor is not working properly.

    Has anyone else experienced this? I can't tell if it's a hardware or software problem.

    Thanks,

    B.
    02-25-19 10:48 AM
  2. Thinkbusiness's Avatar
    Hi all,

    Recently, my Key2's fingerprint sensor has stopped working. A reboot of the phone will restore its functionality, but inevitably and randomly, it will stop working again sometime during the day.

    If I unlock the phone using my PIN, and go to settings and try to add a new fingerprint, nothing nothing is detected so I know that the sensor is not working properly.

    Has anyone else experienced this? I can't tell if it's a hardware or software problem.

    Thanks,

    B.
    Haven't experienced any problems so far with the sensor.

    Did this behavior start shortly after installing an update?
    02-25-19 12:23 PM
  3. Hooked2011's Avatar
    Last update was in mid-January.

    My Key2 was a relatively early build - May or June of last year. The fingerprint sensor was always a bit dodgy (especially compared to my KeyOne) but now it's not working at all unless I do a reset.
    02-25-19 12:53 PM
  4. Summer_Moon's Avatar
    Hi all,

    Recently, my Key2's fingerprint sensor has stopped working. A reboot of the phone will restore its functionality, but inevitably and randomly, it will stop working again sometime during the day.

    If I unlock the phone using my PIN, and go to settings and try to add a new fingerprint, nothing nothing is detected so I know that the sensor is not working properly.

    Has anyone else experienced this? I can't tell if it's a hardware or software problem.

    Thanks,

    B.
    Did you give this a try? Should tell if the hardware is actually not working.

    https://forums.crackberry.com/blackb.../#post13341744
    02-25-19 07:11 PM
  5. Hooked2011's Avatar
    Did you give this a try? Should tell if the hardware is actually not working.

    https://forums.crackberry.com/blackb.../#post13341744
    Thanks for that! When my fingerprint sensor works, I get scores in the 60 range. When it doesn't work, I get no response at all.

    Just got the OTA February patch/update. Will see if there's any change to the situation.
    02-26-19 01:45 PM
  6. the_boon's Avatar
    Is the spacebar working correctly at least?
    02-26-19 04:18 PM
  7. Thinkbusiness's Avatar
    Thanks for that! When my fingerprint sensor works, I get scores in the 60 range. When it doesn't work, I get no response at all.

    Just got the OTA February patch/update. Will see if there's any change to the situation.
    Ask for a replacement. Earlier models have issues with sensor/spacebar
    02-27-19 01:12 AM

Similar Threads

  1. Key2LE Fingerprint Sensor and other bugs
    By jimk345 in forum BlackBerry KEY2 LE
    Replies: 5
    Last Post: 03-12-19, 11:05 AM
  2. Fingerprint Sensor disappeared
    By thidisbogus in forum BlackBerry Mobile Support
    Replies: 1
    Last Post: 02-24-19, 11:27 PM
  3. Fingerprint sensor--how to re-enter
    By thidisbogus in forum BlackBerry KEY2 LE
    Replies: 6
    Last Post: 02-24-19, 09:15 AM
  4. I've got a dead phone walking
    By ALToronto in forum BlackBerry KEYone
    Replies: 9
    Last Post: 02-18-19, 12:41 AM
  5. Proximity sensor issue ? Q before buying
    By techguy84s in forum BlackBerry KEY2
    Replies: 1
    Last Post: 02-16-19, 06:49 PM
LINK TO POST COPIED TO CLIPBOARD