1. akusuma's Avatar
    Hi,

    I got a problem with the scrolling through the physical keyboard, it does not work anymore.
    Not sure since when the problem starts. I tried to check: "Settings" - "Language & Input" - "Physical Keyboard" but I could not find "Physical Keyboard Gestures" ?

    I thought there should be "Physical Keyboard Gestures" option under "Physical Keyboard" ? I wanted to check if I by accident turn off the option to scroll using my physical keyboard.

    Note: My Key2 is China version and the scrolling used to work before.

    Any pointer is appreciated.

    Thanks
    09-26-18 07:45 PM
  2. Bla1ze's Avatar
    Well, that's where it should be. Try searching in the settings. Just type in 'ges' it should start pulling in info and show where it is.

    Enable physical keyboard gestures-screenshot_20180926-220023.jpg
    09-26-18 08:00 PM
  3. akusuma's Avatar
    Yes, based on this thread the option should be there as well: https://forums.crackberry.com/blackb...ility-1127633/

    But on mine, there is no such option. Should I do a factory reset to fix it?
    09-26-18 08:07 PM
  4. akusuma's Avatar
    Bump this up, this is how it looks like on the phone:
    Enable physical keyboard gestures-bb_physical.jpeg

    Should a factory reset solve it?
    Thanks
    10-07-18 08:24 PM
  5. cdtoy1's Avatar
    Akusuma, Did you find a solution ?
    11-04-18 01:47 PM
  6. the_boon's Avatar
    Bump this up, this is how it looks like on the phone:
    Click image for larger version. 

Name:	bb_physical.jpeg 
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    Should a factory reset solve it?
    Thanks
    Yeah that's weird, that's how the setting looks on my LE since there is no capacitive keyboard
    11-05-18 04:25 AM
  7. cdtoy1's Avatar
    Anybody with this problem (no "Physical Keyboard Gestures" option) actually try a factory reset, and, if so, did it work ? Anybody find any other solution ?
    11-05-18 11:21 AM
  8. markgiroux's Avatar
    My situation is exactly the same as Akusuma. I have a new Key2 where the keyboard scrolling does not work, and I do not have an option for enabling the keyboard gestures in the physical keyboard window (just like the Akusuma screenshot). I am new to smartphones, so I am afraid to be some sort of pioneer on this one. Any guidance would be appreciated by at least a few of us.
    11-15-18 08:59 PM
  9. TheBond's Avatar
    Could you guys paste screenshot of our PRD and model numbers?
    In Phone app dial *#837837#. Perhaps there's something different about your models. I hope you guys aren't using KEY² LE or a build for it.
    11-16-18 11:36 PM
  10. markgiroux's Avatar
    TheBond: Thanks for your response. Product name is BBE100-5, software version is ABH882, Hardware version is PRD-65005-001, CU ref is APBI-PRD65005001. My understanding is that I do have a KEY2 LE. Is is possible that the keyboard scroll feature is linked to a permission setting? Thanks again, MGx
    11-19-18 07:38 PM
  11. Vistaus's Avatar
    TheBond: Thanks for your response. Product name is BBE100-5, software version is ABH882, Hardware version is PRD-65005-001, CU ref is APBI-PRD65005001. My understanding is that I do have a KEY2 LE. Is is possible that the keyboard scroll feature is linked to a permission setting? Thanks again, MGx
    If you have an LE, then you're out of luck: it has no capacitive keyboard.
    11-20-18 12:10 PM
  12. TheBond's Avatar
    TheBond: Thanks for your response. Product name is BBE100-5, software version is ABH882, Hardware version is PRD-65005-001, CU ref is APBI-PRD65005001. My understanding is that I do have a KEY2 LE. Is is possible that the keyboard scroll feature is linked to a permission setting? Thanks again, MGx
    That's basically is one of the main differences between KEY² and KEY² LE.
    LE does not offer capacitive keys. I hope the OP doesn't have the same problem.
    11-20-18 03:25 PM
  13. Dave Bhatt's Avatar
    Hi all,
    I have the exact same problem discussed here and I have a keyOne. It used to work before and stopped suddenly. Does anyone know how to fix this?
    06-08-19 04:05 AM

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