1. ioan_calin's Avatar
    Hello,

    In order to sell my KeyTwo, I first deleted my Google account, then I went on to Factory Reset.
    After that, when the new buyer put his SIM card in, the phone would not get past 'checking for updates' level. Thus, the guy was not able to sign in with his account and enjoy the phone. The sale was cancelled and now I am left with a 'bricked' KeyTwo (hope not). All the hard and soft resets would not be of any help. Any suggestions on how to solve the issue and bring the phone back to life? Attached there is a photo.
    Thank you.
    Attached Thumbnails Checking for updates taking forever-unnamed-2-.jpg  
    10-03-19 07:20 AM
  2. the_boon's Avatar
    Is it still under warranty by BlackBerry Mobile?
    10-03-19 07:39 AM
  3. ioan_calin's Avatar
    Unfortunately, no. I bought it myself used from a friend of mine. But I was able at that time, a couple of months ago, to set it up nicely.
    10-03-19 07:48 AM
  4. conite's Avatar
    Unfortunately, no. I bought it myself used from a friend of mine. But I was able at that time, a couple of months ago, to set it up nicely.
    Put it in fastboot mode and run an autoloader.

    /blackberry-key2-f472/key2-acd175-autoloader-sep-patch-1176365/
    ioan_calin and hamilgs like this.
    10-03-19 08:19 AM
  5. ioan_calin's Avatar
    Thank you, Conite. I managed to bring it back to life using an autoloader.
    It is ok now.
    10-04-19 06:08 AM
  6. nevilleadaniels's Avatar
    Thank you, Conite. I managed to bring it back to life using an autoloader.
    It is ok now.
    Hello Marius? If your friend bought that phone inside the European Union it is a automatic 2-year guarantee if it needs to go back he can take it back to whoever sold it to him and they can do the honours.
    Last edited by nevilleadaniels; 10-04-19 at 12:39 PM.
    10-04-19 10:10 AM
  7. ioan_calin's Avatar
    Solved. Thank you all.
    10-11-19 10:47 AM
  8. Kaoprise Group's Avatar
    Put it in fastboot mode and run an autoloader.

    /blackberry-key2-f472/key2-acd175-autoloader-sep-patch-1176365/
    Hi there,

    I am facing the same issue as the OP.

    I am in the bootloader Menu.

    When I select Reboot into fastboot I am being redirected again back to the bootloader menu.

    What am I doing wrong here?
    10-22-19 02:42 PM
  9. yamahammer's Avatar
    Hi there,

    I am facing the same issue as the OP.

    I am in the bootloader Menu.

    When I select Reboot into fastboot I am being redirected again back to the bootloader menu.

    What am I doing wrong here?
    Having your phone in fastboot mode is just one step. You need to download the autoloader to your computer, unzip it and then run the autoloader with your phone connected via USB. Lots of threads on how to do this.
    10-23-19 02:29 AM
  10. Kaoprise Group's Avatar
    Having your phone in fastboot mode is just one step. You need to download the autoloader to your computer, unzip it and then run the autoloader with your phone connected via USB. Lots of threads on how to do this.
    that is what I did

    and this is what I am seeing, nothing happens:

    Checking for updates taking forever-qujemx.png
    10-23-19 03:54 AM
  11. AhabSnake's Avatar
    Maybe if you decide to keep it, it will start working again. could be a sign.
    10-23-19 04:20 AM
  12. Kaoprise Group's Avatar
    Maybe if you decide to keep it, it will start working again. could be a sign.
    what do you mean?
    10-23-19 04:40 AM
  13. Kaoprise Group's Avatar
    I have found here

    https://docs.google.com/spreadsheets...gid=1381535354

    that ABX648 should work for me, I downloaded it but am still seeing the same screen.
    10-23-19 09:20 AM
  14. conite's Avatar
    I have found here

    https://docs.google.com/spreadsheets...gid=1381535354

    that ABX648 should work for me, I downloaded it but am still seeing the same screen.
    Answered in the other thread.
    10-23-19 11:39 AM

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