1. curves2000's Avatar
    Hi all,

    I'm asking this question for a friend of mine with a Rogers Key2. He's on ABM374 build number I believe.

    He's having an issue that happened the last few days where BBM messages are not showing up in his Hub.

    He's tried deleting and re adding the account into the hub and also deleted and re added the Hub. The BBM notifications only show up in the slide down Android notification and in the BBM app.

    Anybody have any thoughts? He even opened a new BBM account and is using that and it's the same problem.

    Many thanks in advance!

    Posted via CB10
    01-30-19 04:06 PM
  2. conite's Avatar
    Hi all,

    I'm asking this question for a friend of mine with a Rogers Key2. He's on ABM374 build number I believe.

    He's having an issue that happened the last few days where BBM messages are not showing up in his Hub.

    He's tried deleting and re adding the account into the hub and also deleted and re added the Hub. The BBM notifications only show up in the slide down Android notification and in the BBM app.

    Anybody have any thoughts? He even opened a new BBM account and is using that and it's the same problem.

    Many thanks in advance!

    Posted via CB10
    How about a 10 second reboot?
    01-30-19 04:09 PM
  3. curves2000's Avatar
    How about a 10 second reboot?

    I just got him to try holding the power button until the device turned off, which I believe is the 30 second reboot?

    Anyhow it didn't appear to fix the issue.


    Posted via CB10
    01-30-19 04:32 PM
  4. conite's Avatar
    I just got him to try holding the power button until the device turned off, which I believe is the 30 second reboot?

    Anyhow it didn't appear to fix the issue.


    Posted via CB10
    Tell him to join the app suite beta program. Maybe the ensuing updates will fix it.
    01-30-19 04:34 PM
  5. curves2000's Avatar
    Tell him to join the app suite beta program. Maybe the ensuing updates will fix it.

    Thanks so much for the suggestion. He never had this problem with any of the previous ANDROID BlackBerry devices. Priv, Key1 and Key 2 since launch. It just happened!



    Posted via CB10
    01-30-19 04:35 PM
  6. fcbold's Avatar
    Nothing has fixed it on mine. Just randomly shows up or not in the hub
    01-30-19 05:10 PM
  7. RK_BB's Avatar
    Nothing has fixed it on mine. Just randomly shows up or not in the hub
    Yup. Fully agree! It's random.
    01-30-19 09:22 PM
  8. Bob80220's Avatar
    I've had my fair share of issues with BBM but not showing up in the Hub isn't one of them. My BBM messages are always there and have never not appeared in the Hub.

    Bob
    01-30-19 09:24 PM
  9. Matt J's Avatar
    I have the same issue and I'm using the Beta apps.
    01-31-19 01:27 PM
  10. Bob80220's Avatar
    I dropped the BBM Beta App when I was having the notification issue. I went to the stock app and the notification issue was resolved. Prior to doing that BBM showed in the Hub and currently still is... ๐Ÿ‘

    Bob
    01-31-19 02:13 PM
  11. Matt J's Avatar
    I dropped the BBM Beta App when I was having the notification issue. I went to the stock app and the notification issue was resolved. Prior to doing that BBM showed in the Hub and currently still is... ๐Ÿ‘

    Bob
    My problem started with the regular app, and the Beta was better, but still not perfect.
    01-31-19 02:17 PM
  12. Bob80220's Avatar
    My problem started with the regular app, and the Beta was better, but still not perfect.
    Hahaha... whatever works is best... ๐Ÿ‘

    Bob
    01-31-19 02:35 PM
  13. EdMinghuang's Avatar
    Signal works great in the Hub.
    and it's fully encrypted.
    02-01-19 01:15 PM
  14. rgumieniak's Avatar
    Having this issue also with BB Motion.
    BBM was working fine, then after the ABP819 system update, Hub notifications have stopped working and BBM notification tone has stopped working - now the tone is defaulted to something called 59483. Which if is changed, only reverts back.
    02-27-19 01:50 PM
  15. oldman1955's Avatar
    I also started having issues with BBM not showing in the hub on my Motion after the upgrade to ABP819 from ABJ879. If I open the message in BBM it will then appear in the hub. My notification tone has not been affected. My wife has been having issues since she started using a Key2 LE in early January.
    02-27-19 04:36 PM

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